Mar 2024 – May 2024 · 2 mos · Noida, Uttar Pradesh, India · On-site

• Spearheading the sales strategy and overseeing its implementation to achieve revenue targets.
• Building and nurturing strong client relationships to understand their needs and provide tailored solutions.
• Mentoring and empowering the sales team to maximize their potential and deliver exceptional results.
• Collaborating with marketing and product development teams to enhance offerings and address market needs.
• Continuously analyzing market trends and competitor activities to identify growth opportunities and mitigate risks.

Aug 2021 – Dec 2024 · 3 yrs 4 mos · Noida, Uttar Pradesh, India · On-site

• Develop and execute sales and marketing strategies to drive revenue growth and increase market share.
• Collaborate with cross-functional teams to ensure that product development, customer success, and marketing efforts are aligned with business objectives.
• Analyze market trends, competitive landscape, and customer insights to inform sales and marketing strategies and identify new growth opportunities.
• Manage and optimize sales and marketing budgets to ensure ROI and efficient use of resources.
• Build strong relationships with key customers, partners, and stakeholders to drive customer acquisition, retention, and advocacy.
• Ensure consistent and compelling messaging across all sales and marketing channels, including digital, social, and traditional media.
• Develop and implement sales enablement programs to equip the sales team with the tools and resources needed to drive revenue growth.
• Leverage data and analytics to inform decision-making, track performance, and identify areas for improvement.
• Stay current with sales and marketing best practices, trends, and technologies, and continuously improve our sales and marketing processes.

Jun 2016 – Aug 2019 · 3 yrs 2 mos · New Delhi Area, India

• Head all sales related activities for assigned territory.
• Generate the revenue targets from the existing and new accounts.
• Establish new accounts/ markets to deploy services.
• Responsible to generate and manage the daily operations of the services that are deployed in accounts.
• Launch new products and services as per need of the accounts.

Jan 2016 – Jun 2016 · 5 mos · Panchkula, India

• Heading Domestic Telco Business
• Supervise marketing and communications to reach new and established clients.
• Create and disseminate the vision of products and services internally and externally, and monitor performance metrics.
• Build, develop, and maintain relations with clients personally and by establishing communication protocols.
• Work with other teams to set prices and develop brand image.

Mar 2014 – Nov 2014 · 8 mos · Singapore

• Identify and develop trading activities into a profitable and sustainable crude book
• Manage existing business relationships and establish new customer portfolios
• Analyze market information and trends to identify optimal trading opportunities
• Market assessment on developing the region’s tactical trading strategy to further strengthen the group’s business
• Risk evaluation and reporting to senior management on current and future business opportunities
• Works closely with other departments such as operations and back office teams to ensure efficient completion of contracts
• Lead junior traders for long term development

Oct 2012 – Oct 2013 · 1 yr · Noida Area, India

• Analyzed customers need, volume potential, discounts, price ranges and planned sales campaigns to achieve company objective.
• Designed, organized and managed advertising campaigns for clients and for the company.
• Consulted with clients to know their expectations and worked under budget limitations.
• Negotiated fees and supervised performance.
• Managed daily operations, dealt with customers and supported and worked with management to motivate growth.
• Managed development of materials on strategy to be presented to internal and external audiences.
• Developed, supervised and execute company strategy.
• Promoted our product through different events and activities such as advertising campaigns to originate customer’s interest and to increase sales.
• Determined where and how our products had to be displayed within store to sell as much as possible.

Feb 2012 – Oct 2012 · 8 mos · Noida Area, India

• Responsible for driving business development activity across Airtel, Vodafone & MTS.
• Responsible for total operator alliance, revenue targets & new product launches.
• Taken a lead role in partner evaluation process.
• Relevant Sales pitch.
• Scheduling the Promotion activities on the behavior pattern of customers.
• Ensuring timely roll out offers for customers to manage smooth CLC.
• Coordination with cross functional team.

Oct 2011 – Jan 2012 · 3 mos · Noida Area, India

• Responsible for driving business development activity across major Accounts.
• Responsible for total operator alliance, revenue targets & new product launches for the brand in the region
• Taken a lead role in partner evaluation process
• Relevant Sales pitch & GTM plan for various international offerings
• Scheduling the Promotion activities on the behavior pattern of customers.
• Ensuring timely roll out offers for customers to manage smooth CLC.
• Coordination with cross functional team.

Oct 2007 – Jun 2011 · 3 yrs 8 mos · Noida Area, India

• Regional Head - Eastern India Market of the Mobile Entertainment Business.
• Responsible for total operator alliance, revenue targets & new product launches for the brand in the region
• Additional charge of New product implementation for the company in the Region
• Scheduling the Promotion activities for making SMS short code a Brand among customers.
• Responsible for Revenue & Profit delivery for all Enterprises sales & Value-Added-Services (VAS) products in the assigned Geographical Territory.
• To continuously monitor and benchmark with industry practices to improvise customer experience thru improved processes and technology related to entire customer life cycle
• Identify & introduce new VAS products to meet customer expectations.
• To sell Mobile VAS services to all Telco’s & non Telco’s & ensure reach of our products to the customers & seek alliance in the area of service & content

Jan 2005 – Jan 2007 · 2 yrs · Guwahati Area, India

• Accountable for meeting budgeted revenues and achieving high penetration among the subscriber base, of various Value Added Services, Roaming & Long Distance
• Introducing new products and services for brand differentiation, enhanced value proposition, and creation of new revenue streams for the future.
• Conceptualizing and implementing strategies for increasing awareness, service uptake and usage.
• Cultivating profitable business relationships with partners and alliances for all value added applications & services.
• Identify potential content providers & new product ideas, which can be implemented, launched & promoted.
• Ensure differentiation and competitive edge in the VAS area at all times.
• Preparing annual plans for service roll-out and maintaining a healthy inventory of projects under development at all times.

Sep 2004 – Nov 2005 · 1 yr 2 mos · Indore Area, India

• Identified and developed new products after critically examining market trends.
• Created Value Packs for the VAS Products.
• Generated huge revenues through proper product campaigning and loyalty programs.

Aug 2002 – Sep 2004 · 2 yrs 1 mo · Chandigarh Area, India

• Accountable for the churn control as per the laid down guidelines. Ensured churn and revenue control as per the budget through effective forecasting, Target setting, and policy implementation.
• Imparted effective training and motivational initiatives for Direct as well as indirect teams.
• Conducted diverse activities for outbound calling within the stipulated time frame and with designated success levels.
• Ensured service differentiation for premium customers and maintained churn < 1% for them.
• Enhanced VAS penetration and managed walk-in-sales at showrooms; updated, standardized and vetted scripts / letters / SMS going out to customers.
• Managed process and service standards, franchisee, retentions, revocations, relationship management and training.
• Managed Connects (ARC) from Service point. Coordinated with ARC staff & ARC owner about performance.
• Maintained subscriber base with special focus on High end customers.
• Monitored the activities of Relationship Managers of high-end customers & promptly resolved escalated issues to ensure customer satisfaction.
• Maintained the uptime of all Dialup connectivity at Remote offices.
• Ensured timely dispatch of refund cheques.