Nov 2023 – Aug 2024 · 9 mos · Hybrid

• ● Integrated Salesforce CRM solution for Sales team including requirement collection, preparation of SOP, BRD
• and User Stories, involved in all stages of development, testing deployment and training.
• ● Collected and analyzed sales data, including figures, customer details, and trends, to provide insights.
• ● Helping management with Sales Forecasting, allowing the organization to plan for growth
• ● Created Sales reports and Dashboards for stakeholders and management to monitor performance against goals and find areas for improvement.
• ● Managed sales incentive plans using the Visdum platform to reward Sales team performance.
• ● Collaborated with cross-functional teams to align and support sales initiatives.

Nov 2021 – Nov 2023 · 2 yrs · Hybrid

• ● Integrated Salesforce CRM solution for Sales team including requirement collection, preparation of SOP, BRD and User Stories, involved in all stages of development, testing deployment and training.
• ● Enhancing and streamlining the Sales process by consistently working on sales process optimization to locate areas what need work in order to build a Sales Pipeline that is more productive and efficient.
• ● Data collection and Analysis for sales activity and performance. This data comprises sales figures, customer information, and trends to help the sales team make data-driven decisions and deliver insights
• ● Helping management with Sales Forecasting, allowing the organization to plan for future growth and allocate resources accordingly.
• ● Accountable for maximizing the use of CRM and Sales Technology solutions. Involved in training the sales team, ensuring data correctness, and putting new tools into use. Implemented tools like Lusha, Builtwith, Crunchbase, Zero Bounce, LinkedIn Sales Navigator, Outreach, Seamless, and Call Hippo
• ● Created Sales reports and Dashboards for stakeholders and management to monitor performance against goals and find areas for improvement. These reports offer KPIs and indicators that can be used to assess the effectiveness of the Sales team.
• ● With the use of an Incentive management platform called Visdum, I was involved in establishing, administering, and revising sales incentive pay plans to reward the Sales team.
• ● Collaborating with cross functional departments such as Marketing, Finance, Legal, and Customer Success to ensure sales initiatives are aligned and supported.
• ● Involved in documenting Sales Processes and best practices to ensure consistency and help with Onboarding new sales team members.
• ● Responsible for ensuring that the sales team operates within ethical boundaries and complies with relevant regulations.

Sep 2018 – Oct 2021 · 3 yrs 1 mo · Mumbai, Maharashtra, India

• Responsible for improving sales performance and profitability through implementation of effective methods and strategies
• Accountable for revenue delivery for digital media and gaming segment within the organisation
• Providing analytical insights to sales team
• Evaluated new business opportunities for sales avenues thus increased sales by 15%
• Perform detailed competitive costing analysis to increase margin opportunities.
• To create sales strategy to ensuring target achievement within various sectors
• Managing reporting and analysing requirements across the organisation ensuring timely delivery of reports to make key decisions
• Increased rebuying capacity of current affiliates by 20% within assigned markets to ensure revenue delivery and expanding current key accounts
• Studying data from payments gateways such as Pay TM and Pay U money to study customer buying behaviour and online selling thus supporting Finance team
• Identified territories of Tier2 & 3 cities to penetrate business growth (Indore, Goa and Lucknow) as a part of revenue generation which grew revenues by 6% (4000+ outlets)
• Pivotal part of the Operations team supporting client services through CRM platform such as Zendesk and Freshsales
• Leading the activities and communication across and between the Technical team, Finance team and internal team to align operational planning
• Ensuring follow-up action for issue resolution and driving operational efficiencies in sales across all processing areas whilst improving client experience
• Co ordinate and maintain good working relationships with Contractual Operations Counterparts and with stakeholders of the company on a regular basis
• Preparing sales forecast on a monthly, quarterly and yearly basis and driving the sales team towards number orientation
• Identifying new business opportunities and working with the founding team and stakeholders on executing sales plans

Jul 2017 – Aug 2018 · 1 yr 1 mo · Mumbai, Maharashtra, India

• Experience in working independently with stakeholders to translate between data and business needs.
• Part of the Marketing Data & Analytics team
• Using quantitative data to prioritize and influence data driven decisions.
• Handled large sets of data within the system to develop custom reports, as well as build and maintain key analytical models and presentations to share this information with business owners
• Helping business stakeholders on achieving business goals, by providing them with data needed to build new strategy

Sep 2014 – Apr 2017 · 2 yrs 7 mos

• Liaising with several departments or regional sales teams in culling information and developing reports
• Researching how to capitalise on existing trends as well as identify new and developing trends and sales opportunities in the market
• Increased revenue on sectors like DEL-CCU-DEL & DEL-MAA-DEL by 6%(Total increase in Sales: $ 9 Million) overall by identifying passenger behaviour trends and sales cycle
• Preparing weekly, monthly, quarterly and yearly sales forecast for allotted routes
• Identified business growth in domestic leisure markets like DEL-IXB-DEL & DEL-IXZ-DEL during slack period by finalising sales deals with consolidators and travel agents thus increasing the overall revenue of these sectors by 12% on Y-O-Y basis (Total increase in Sales: $ 4 Million)
• Reduced spoilage of seats on most of the allotted routes by 9-10%hence increased flight occupancy to 94% on allotted sectors

May 2013 – Jul 2013 · 2 mos · Mumbai, Maharashtra, India