Subharaj Das — CEO

Success comes from clarity, execution, and enabling others to excel. I am a Head of Operations focused on building scalable, outcome-driven operating systems that improve retention and revenue. I have operated at ₹2Cr MRR scale, led cross-functional execution, and delivered measurable impact across SaaS, SportsTech, and EdTech. A core part of my work today is GenAI + Automation. I have deployed 35+ AI agents in production, using custom GPTs, APIs, Make.com, and n8n to automate and orchestrate workflows across customer support, onboarding, reporting, email ops, CRM hygiene, program delivery, and internal intelligence dashboards. The goal is simple: faster execution, lower cost, better customer experience. What I build - Ops systems that scale: process, governance, operating cadence, dashboards - Retention engines: CX execution frameworks, service blueprinting, enablement, feedback loops - AI-led execution: agents, copilots, automation workflows, exception handling, human-in-the-loop controls - OKR playbooks: goal setting, ownership models, weekly reviews, delivery discipline Proven impact - Operated at ₹2Cr MRR scale and drove 121% revenue uplift through execution systems and rollouts - Delivered up to 90% efficiency gains in key workflows via AI automation and process redesign - Achieved revenue targets of 115% (FY 2022–23), 117% (FY 2023–24), and 112% (FY 2025–26) through nationwide product and program rollouts - Delivered 35% efficiency gains and 20% YoY cost savings through process optimization and resource management - Improved customer satisfaction by 25% with a customer-centric execution framework How I work I blend data-driven decision-making, structured operations, and hands-on execution. I enjoy turning ambiguity into a clear plan, aligning teams, and building systems that run reliably without heroics. If you are hiring for Head of Operations, Customer Operations, CX Ops, or AI-led Ops, feel free to connect. iamsubharaj1@gmail.com

Stackforce AI infers this person is a SaaS Operations Leader with expertise in AI-driven automation and customer retention.

Location: Bengaluru, Karnataka, India

Experience: 12 yrs 11 mos

Skills

Operations Management
Customer Success Strategy
Ai-led Execution
Process Automation
Client Onboarding
Business Development
Sales Strategy
Digital Transformation
Employee Learning & Development
Customer Experience
Account Management
Client Retention

Career Highlights

Achieved 121% revenue growth through operational scaling.
Deployed 35+ AI agents for enhanced efficiency.
Delivered 90% efficiency gains via process redesign.

Work Experience

AllSportsFit

Head of Operations (3 yrs 6 mos)

Edustoke

AVP – Operations (6 mos)

Flintoclass

Business Development Manager (5 mos)

Society Now

Regional Sales & Operations Manager (1 yr)

Safeducate Learning_Official

Assistant Manager (8 mos)

MyGate

Sales & Operations Manager / Product Enablement Lead (PropTech) (1 yr 3 mos)

Sales and Operations Manager (2 mos)

Zen Power Technologies

Operations Specialist / Internal Product Consultant (5 yrs 7 mos)

Education

BE CSE at Anna University

General Science at Springdale High School

Class V to Class X at Springdale High School (H.S)

Subharaj Das

CEO

Bengaluru, Karnataka, India12 yrs 11 mos experience

Highly StableAI Enabled

Key Highlights

Achieved 121% revenue growth through operational scaling.
Deployed 35+ AI agents for enhanced efficiency.
Delivered 90% efficiency gains via process redesign.

Stackforce AI infers this person is a SaaS Operations Leader with expertise in AI-driven automation and customer retention.

Contact

iamsubharaj1@gmail.com LinkedIn

Skills

Core Skills

Operations ManagementCustomer Success StrategyAi-led ExecutionProcess AutomationClient OnboardingBusiness DevelopmentSales StrategyDigital TransformationEmployee Learning & DevelopmentCustomer ExperienceAccount ManagementClient Retention

Other Skills

AI AgentsCRM ToolsProduct Lifecycle ManagementB2B SaaSFeature RolloutCustomer Onboarding StrategyFeature PrioritizationSales OperationsSaaS ImplementationStrategic PartnershipsBusiness StrategyData-driven Decision MakingPlatform OptimizationMicrosoft ExcelAgile Project Management

About

Experience

Allsportsfit

Head of Operations

Sep 2022 – Mar 2026 · 3 yrs 6 mos · Bengaluru, Karnataka, India · On-site

I lead nationwide operations and customer experience for a SaaS-based sports education program, scaling execution across multiple cities while building systems that improve retention, revenue, and service quality.
In parallel, I have driven GenAI-led transformation by deploying 35+ AI agents in production, including custom GPT copilots for sales and onboarding, plus personalized chatbots for learners and coaches. These automations have reduced response time by 60%, cut manual training dependency, and standardized execution through workflow automation across engagement, reporting, and curriculum updates.
Key outcomes
Scaled operations and strategic rollouts across 150+ locations, delivering 121% revenue growth at ₹2Cr MRR scale
Delivered 40% productivity gains through L&D programs and optimized operational training
Improved client satisfaction by 25% through scalable customer excellence and training platforms
Reduced operational costs by 20% annually via resource allocation and process streamlining
Improved operational performance by 30% using CRM analytics (Salesforce, Metabase) and cross-functional Agile leadership
Automated reporting, customer engagement, and curriculum updates using Make.com and n8n, saving 200+ man-hours monthly with consistent, error-free execution
Leveraged AI-driven CRM insights to refine forecasting, retention levers, and program design
Managed a ₹50L annual budget and mentored a 12-member team to strengthen delivery, governance, and operational cadence.

AI AgentsClient OnboardingClient RetentionCustomer Success StrategyOperations Management

Edustoke

AVP – Operations

Mar 2022 – Sep 2022 · 6 mos · Bengaluru, Karnataka, India · On-site

Directed national operations, product enhancements, and customer experience strategies for EdTech platform. Increased operational efficiency by 35%, reduced customer support requests by 23%, and achieved rapid onboarding of 100+ centers, generating ₹18L in revenue within two weeks. Managed and optimized operational budgets, delivering 15% cost savings.

Client OnboardingOperations ManagementProduct Lifecycle ManagementB2B SaaSClient Retention

Flintoclass

Business Development Manager

Mar 2021 – Aug 2021 · 5 mos · Kolkata, West Bengal, India · Remote

Managed business development and market enablement initiatives, exceeding weekly sales targets by 250% through structured outreach and targeted market strategies. Led sales optimization workshops and refined product strategies based on actionable customer insights.

Sales StrategyBusiness DevelopmentClient OnboardingClient RetentionOperations Management

Society now

Regional Sales & Operations Manager

Nov 2019 – Nov 2020 · 1 yr · Pune, Maharashtra, India · On-site

Oversaw regional sales and operations, delivering three mobile applications within three months, resulting in 55% revenue growth and an 83% increase in client acquisition. Enhanced CRM onboarding and developed impactful sales training programs, boosting conversion rates by 45%.

Product Lifecycle ManagementFeature RolloutSales StrategyCustomer Onboarding StrategyFeature PrioritizationB2B SaaS+1

Safeducate learning_official

Assistant Manager

Mar 2019 – Nov 2019 · 8 mos · Delhi, India · On-site

Managed digital transformation projects by migrating training operations online, successfully training 1,000+ Business Development Managers. Led a team of five trainers, implemented digital learning modules, and integrated Salesforce, significantly improving operational efficiency.

CRM ToolsEmployee Learning & DevelopmentDigital TransformationFeature RolloutProcess Automation

Mygate

2 roles

Sales & Operations Manager / Product Enablement Lead (PropTech)

Dec 2017 – Mar 2019 · 1 yr 3 mos · On-site

Led market entry and operational expansion across Pune and Ahmedabad, building end-to-end sales and service operations from scratch. Managed a 15-member team (3 Key Account Managers, 12 Field Executives), delivering 350+ product demos impacting 30,000+ users. Implemented structured training frameworks, reducing cost-to-serve by 25% and enhancing operational efficiency by 90% via workflow automation. Collaborated closely with DevOps and Product teams to refine UI/UX and roadmap based on market insights.

Client OnboardingClient RetentionCustomer ExperienceAccount ManagementFeature RolloutOperations Management+1

Sales and Operations Manager

Oct 2017 – Dec 2017 · 2 mos · On-site

Managed and grew a portfolio of 25+ B2B clients, achieving a 28% revenue increase with a 93.7% retention rate. Delivered 20 impactful product demos to 3,000+ residents, maintaining a 95% customer satisfaction rating. Enhanced account management processes, proactively addressing client needs and reducing customer escalations by 30% through timely and customer-centric solutions.

Account ManagementClient RetentionClient OnboardingFeature RolloutOperations ManagementB2B SaaS

Zen power technologies

Operations Specialist / Internal Product Consultant

Feb 2012 – Sep 2017 · 5 yrs 7 mos · Bengaluru, Karnataka, India

Advanced from Operations Associate to Operations Specialist through consistent performance, enhancing client retention by 25%. Led operational improvements, streamlined onboarding processes, and conducted efficiency workshops, boosting team productivity by 20%.

Operations ManagementClient OnboardingAccount ManagementClient Retention