Soumabrata Chatterjee — CEO
With over 9+ years of extensive experience across diverse industries (ed-tech, publishing, SaaS, professional services), I've continually sought opportunities to add value and deliver tangible results. Here are two of my leadership experiences: At Springworks (2023 — ) - Leading all Customer Success, Account Management, and Customer Support activities for 4000+ customers across various geographies and products like SpringVerify (Background Verification) and EngageWith (Rewards and Recognition). - Key Result Areas (KRAs) include orchestrating the entire customer journey from onboarding and expansion to churn mitigation, driving revenue growth through strategic upselling and cross-selling initiatives, closing new customers through referral programs (15+), and establishing effective cold outreach modules (email + calls) to expand our customer base. My team and I are responsible for all revenue-generating activities post new sales. - Proactively built and nurtured a customer-focused culture within the team, driving adoption, advocacy, and referrals, while maintaining industry-leading metrics such as a Net Dollar Retention (NDR) of over 150% and a churn rate of <5%. At iMocha (2019-2023): - Started with professional services and scaling a team to 40+ and handling customer projects like Capgemini, Telstra, Cognizant, Reliance, Deloitte, Wipro, Nice, TCS, etc, with accrued revenue over $2mm. - Built and scaled an AI-based product to 100 customers and $100,000 in revenue. - Moved to and spearheaded customer success and stakeholder engagements while handling a team of 25+ for a roster of global and Indian enterprises and mid-enterprises, and SMBs. Some include Ericsson, Mindtree, Coupa, WFP, BRAC Bank, Vanguard, upGrad, Simplilearn, Fiserv, and Hexaware, along with the others mentioned above. The total ARR was $ 6 mm+ - Achieved an exceptional success rate of over 85% in delivering customer projects, consistently exceeding expectations. In addition to my professional pursuits, I'm deeply passionate about exploring diverse interests such as films, anime, investment markets, literature, and philosophy, which enrich my perspective and creativity. I invite you to connect with me here or reach out via email at soumabratachatterjee@gmail.com / phone at 9560877745.
Stackforce AI infers this person is a SaaS Customer Success Leader with extensive experience in account management and product strategy.
Location: Pune, Maharashtra, India
Experience: 10 yrs 5 mos
Skills
- Customer Success
- Account Management
- Product Management
- Content Strategy
Career Highlights
- Over 9 years of diverse industry experience
- Achieved 150% Net Dollar Retention
- Led teams to deliver $6 million in ARR
Work Experience
Springworks
Head of Customer Success and Account Management (2 yrs 6 mos)
iMocha
Head of Customer Success (Enterprise) (10 mos)
Head of Content (Professional Services) (10 mos)
Senior Manager: Content Strategy & Operations (Professional Services) (1 yr)
Quality Assurance Manager (Program Manager) (1 yr 4 mos)
Testbook.com
Subject Matter Expert (Team Lead - English) (1 yr)
India hub
Content Strategist (1 yr 2 mos)
Indiannica Learning
Consulting Editor (5 mos)
FRANCE 24
Translator (4 mos)
Kindle Magazine
Subeditor (1 yr)
Education
Master of Arts - MA at Presidency University
Bachelor of Arts - BA at University of Calcutta
