Jul 2023 – Jan 2025 · 1 yr 6 mos

• Developed and delivered comprehensive training programs on diversity, inclusion, and leadership development.
• Managed employee relations by investigating and resolving conflicts, fostering a positive workplace culture.
• Administered employee benefits programs, ensuring compliance with local labor laws and enhancing employee satisfaction.
• Streamlined the recruitment process, successfully hiring top talent to support Amazon's growth in Bengaluru.

Nov 2022 – Jul 2023 · 8 mos

• Managed comprehensive compensation and benefits programs, enhancing employee satisfaction and retention.
• Conducted training and development initiatives, resulting in a 20% increase in employee skill proficiency.
• Developed and implemented HR policies, ensuring compliance and alignment with corporate values.
• Oversaw recruitment processes, successfully onboarding over 100 new employees within a year.

Dec 2021 – Jul 2023 · 1 yr 7 mos

• Maintained accurate employee records, ensuring compliance with HR policies and employment laws.
• Administered comprehensive benefits programs, enhancing employee satisfaction and retention.
• Conducted engaging training sessions on diversity, inclusion, and workplace safety, fostering a positive work environment.
• Streamlined the onboarding process, improving new hire integration and reducing time-to-productivity by 20%.

Feb 2020 – Dec 2021 · 1 yr 10 mos

• Processed payroll and benefits administration, ensuring timely and accurate salary calculations.
• Developed and implemented HR policies in compliance with local labor laws, enhancing organizational efficiency.
• Coordinated employee training programs, resulting in a 20% increase in employee satisfaction scores.

Oct 2017 – Feb 2020 · 2 yrs 4 mos

• Collaborated with management to identify staffing needs, enhancing recruitment efficiency.
• Administered and maintained the HRIS system, ensuring accuracy of employee records.
• Managed employee benefits programs, streamlining enrollment and termination processes.
• Coordinated training programs on diversity and workplace safety, fostering a positive work environment.

Aug 2016 – Oct 2017 · 1 yr 2 mos

• Assisted with employee relations, including addressing employee inquiries and
• concerns
• Prepared and distributed HR-related correspondence, such as offer letters,
• employment contracts, and termination letters
• Assisted with payroll processing, including data entry and verification
• Assisted with benefits administration, including enrollment, changes, and
• terminations
• Maintained and updated employee records, ensuring accuracy and
• confidentiality

May 2016 – Jul 2016 · 2 mos · Bengaluru, Karnataka, India

• Managed operational queries for overseas clients, ensuring timely resolution and high customer satisfaction.
• Developed and implemented streamlined processes, significantly reducing processing time and enhancing service efficiency.
• Led and mentored junior team members, fostering teamwork and collaboration within the helpdesk environment.
• Analyzed team performance through monthly reports, identifying areas for improvement and driving operational excellence.

Jun 2014 – May 2016 · 1 yr 11 mos · Mangalore · On-site

• Ensured high-quality customer experience and satisfaction while adhering to SLAs and work processes.
• Maintained and collated Property Tax Information for US-based mortgage banks, supporting internal web portals.
• Conducted regular quality checks using MINITAB, enhancing accuracy in tax documentation and reporting.

Sep 2013 – Jun 2014 · 9 mos · Bengaluru, Karnataka, India

• Provided exceptional technical support for high-speed broadband networks, specializing in EOC and VOIP technologies.
• Resolved real-time issues for US customers, ensuring prompt and accurate responses to inquiries.
• Collaborated with major broadband companies like Verizon and AT&T, enhancing customer satisfaction and retention.
• Developed and updated technical documentation, contributing to a comprehensive knowledge base for future reference.