Dec 2020 – Dec 2021 · 1 yr

Nov 2014 – Jun 2021 · 6 yrs 7 mos · Salisbury, MD, United States

Jan 2011 – Nov 2014 · 3 yrs 10 mos

• Provide outstanding customer service to 40+ accounts and systems valued at over $1 Million
• Maintained, modified, installed, and repaired advanced medical imaging equipment
• Partnered with the customer to provide outstanding solutions and advice.
• Managed inventory, accounts profitability, customer relationships, training, and schedule
• Developed new systems and contract leads
• Advanced CT, AXD, Mammo, and Surgery systems engineer.
• Supported DICOM, PACS, and RIS systems.
• Experienced in remote diagnostics and support

Jun 2008 – Jan 2011 · 2 yrs 7 mos · Germantown, Maryland

• Developed and led strategic product development. Defined and led multiple project teams in the execution of custom web-based data solutions for internal and external customers. Maintained operating budget and vendor accounts.

Jun 2006 – Jun 2009 · 3 yrs · NAVSEA PMS 425 - Washington D.C. · On-site

• Provided user input and perspective into the combat control system design, development and testing while serving as the liaison with senior operational users.
• Led the Maintainability Integrated Product Team through the development of metric based systems analysis resulting in reduced repair time and maintenance cost.
• Translated fleet needs into systems requirements for integration into new development systems.
• Audited and approved all operational and technical documentation such as technical manuals, replacement procedures and preventative maintenance procedures
• Reviewed fleet training for each new variant of combat control maintenance. Monitored for quality and continuity. Directly improved the training provided to new fleet users.
• Member of a cross-functional team responsible for the definition of Operator Machine Interfaces of the combat control system.
• Member of the fly-away team for emergency evaluation and repair of newly installed products
• Managed fleet expectations during site visits, annual conferences and via monthly communications.

Apr 2005 – Mar 2006 · 11 mos

• Managed a cross functional team of engineers and technicians during a pier side nuclear submarine modernization involving over 25,000 man hours of work.
• Responsibilities included the coordination of five contracted modernization teams, two intermediate maintenance facilities, and five direct reports through 25,000 man hours of work through systems availability, energy removal, systems removal, installation planning, power on, testing, and cosmetic repairs/upgrades. The modernization was completed two weeks early and under budget. I was cited for my performance as the Sailor of the Year and awarded the Navy and Marine Corps Achievement Medal.

Apr 2003 – Apr 2005 · 2 yrs

• Managed all aspects of day-to-day operations of the ships combat control system and Fire Control Division
• Directed multi-classification local area network operations and maintenance of a multi-million dollar submarine combat control system
• People manager responsible for training, supervising, evaluating, coaching, and mentoring staff
• Interfaced with senior leadership for work planning, including schedule, resources, and strategy
• Liaised with maintenance facilities for the coordination of intermediate repairs
• Planned and directed the preventative maintenance program
• Tracked and implemented departmental training
• Formally evaluated and counseled subordinates.
• Planned and advised tactical/combat operations

Oct 2001 – Apr 2003 · 1 yr 6 mos

• Operations and Maintenance of advanced submarine combat control systems.
• Operations and maintenance of the ships multi-classification LAN
• Network Administration
• General Submarine Qualifications
• Submarine Damage Control
• Ships Physical Security
• Advanced weapons control and planning
• Real time target motion analysis
• Responsible for command level combat and ships safety recommendations.