Pranshu Rastogi — CEO

What if customer service could transform from a cost center to a revenue powerhouse? Over the past 20+ years, I’ve made it my mission to prove it can - leveraging technology, strategy, and a commitment to customer-centric innovation across industries like Retail/QSR, Telecom, BFSI, and technology solutions. From deploying generative AI and automation to leading large-scale digital transformations, I focus on solutions that don’t just solve problems - they deliver measurable results. For example: > Reduced voice queries by 40%, saving $1.8M annually. > Boosted customer acquisition by 140% through an AI-driven strategy. > Delivered $20M in annual revenue and improved repeat customer rates to 54% for a leading QSR brand. I thrive at the intersection of cutting-edge technology and business transformation, achieving milestones like: > $7.1M in cost savings via AI chatbot deployments, reducing human dependency by 50%. > A 20-point NPS improvement, increasing customer satisfaction from 3.2 to 3.8. > 20% growth in repeat business through predictive UX models and post-order digital APIs. > Leading 600+ FTEs across diverse touchpoints to ensure scalable, sustainable CX strategies. Beyond the numbers, I’ve orchestrated ITES partnerships, introduced Web 3.0 and Metaverse strategies, and led gamified training programs that empowered teams to surpass CSAT and SLA targets. My work in real-time social listening even turned a celebrity-backed viral campaign into brand gold. At my core, I believe businesses thrive when customers feel heard, valued, and empowered. By blending AI, automation, and an unwavering focus on customer needs, I create ecosystems where both customers and businesses succeed. Let’s connect to explore the future of CX, brainstorm innovative strategies, or share ideas on how AI shapes tomorrow’s customer experiences.

Stackforce AI infers this person is a Customer Experience Leader with expertise in ITES and Retail sectors.

Location: Noida, Uttar Pradesh, India

Experience: 22 yrs 5 mos