May 2023 – Jun 2024 · 1 yr 1 mo

• I worked directly with the Founder and CEO, providing strategic insights into the overall brand strategy, driving higher revenue, streamlining operations, fostering company culture, and cultivating modern leadership practices. I have worked with clients across diverse sectors, including Financial Services, Manufacturing, Technology, FMCG, Startups, and Retail Services.
• My primary responsibility was to ensure that Ideosphere's clients had an exceptional experience. I worked with senior leadership and their teams to create custom processes and workflows, optimize internal processes, and contribute to overall operational efficiency to achieve this goal.
• I also oversaw the quarterly CSAT program, its implementation, compliance, and scoring.

Aug 2022 – May 2023 · 9 mos

• Within the Messaging Strategy and Leadership content division at Ideosphere, I worked with clients to deliver end-to-end positioning and messaging strategies.
• I act as a trusted advisor to CXOs and the C-suite to define and construct thought leadership strategies to enhance their market positioning. This includes strategic business messaging, innovative and creative engagement ideas, and an integrated approach to communications and marketing across investors, analysts, customers, partners, employees, and the media.

Apr 2018 – Present · 8 yrs

• Conceptualized one of India's first business-focused talk shows, amassing over 900K views, 2.9M watch minutes, and 45k+ engaged followers, surpassing Fortune India's online subscriber numbers. Featured 57 Global CEOs, driving insightful discussions and tracking industry trends.
• (Corporate Storytelling) Developed the show for YouTube and Spotify, featuring recognized leaders from diverse organizations such as Intel India, KPMG Global Services, Petronas, Bridgestone India, and HCL Tech.
• (Building Brands) Collaborated with the CEOs and their Comms & Marketing teams to craft compelling narratives highlighting leadership insights and strategic initiatives while positioning the organization as a trusted partner and employer of choice.

Apr 2015 – Jul 2022 · 7 yrs 3 mos

• 1. Moderator for Panel Discussion: UN Global Compact Network - India, March 2021 (4th Gender Equality Summit)
• "Reconfiguring Gender Solutions: Economic & Social Empowerment."
• 2. Speaker: Symbiz - Global Entrepreneurship Summit, Jan 2020
• "In conversation with Pranav Bhanage, CEO - South Asia, Petronas Lubricants."
• 3. Moderator for Panel Discussion: CII, Industry-Academia Conclave, Nov 2019
• "Real Talk with Industry & Academic Leaders"
• 4. Speaker: Barclays Speaks, May 2019
• "Act Like a CEO"
• 5. Speaker: News18 IBN Lokmat, July 2018
• "What professionals need to do differently."
• 6. Moderator for Panel Discussion: CII-URJA, March 2017
• "Empowering Millennials - Attracting & Retaining Talent"
• 7. Moderator for Panel Discussion: CII-IWN Symposium, Sep 2016
• "Diversity & Inclusion, Business Impact - Strategies & Approaches"
• 8. Starting up with Ronnie, April 2015
• "Featured on an ET NOW Channel special mentorship mini-series with Ronnie Screwvala."

Jan 2015 – Jul 2022 · 7 yrs 6 mos

• Founded this award-winning boutique consultancy to deliver strategic advisory services, specializing in Communications, Customer Experience (CX), Business Consulting, Employee Engagement, Learning & Development (L&D), and CXO Branding, serving enterprise clients like The World Bank Group, Vodafone, AMDOCS, Sandvik, and JSW, along with select individual clients.

Jan 2015 – Dec 2015 · 11 mos · Washington DC-Baltimore Area

• I collaborated with the World Bank Group's Human Resources Team on a year-long strategic communications project.

Jul 2006 – Jul 2014 · 8 yrs · New York, United States

• Last Annual Turnover $175 Million, 1,100+ Team Members & Servicing approx. 300,000-350,000 guests annually.
• Directly responsible for the Front of House team. (overseeing hiring, L&D, payroll, workforce planning, and exit management. Constant monitoring and correcting service standards while driving continuous performance improvement on an individual and a team level.
• Contributed as a Planning Committee Member (Top 1% of the hotel’s management team who met weekly to decide the overall strategy of the Hotel, which includes setting Financial, Sales, Customer, and Employee annual targets and formulating best practices to achieve them)
• Led the adoption of two new hotel-wide PMS transitions, ensuring consistent client communication and minimal impact on revenue and service levels. Acted as a change leader, advocating for change management to drive organizational success.

Dec 2002 – Aug 2006 · 3 yrs 8 mos · New Jersey, United States

• Started my career at the only 5 Star & 5 Diamond Hotel in New Jersey.

May 2000 – Nov 2000 · 6 mos · Pune, Maharashtra, India