Sep 2021 – Sep 2024 · 3 yrs · Noida, Uttar Pradesh, India

• Led a talented team of UX Designers, Product Managers, and Developers at Redcliffe Labs, focusing on the creation of customer-facing and internal business web and mobile applications. Prioritized quality diagnostics, operational scalability, and resource optimization to expand customer reach and elevate overall customer experience.

Sep 2021 – Jul 2024 · 2 yrs 10 mos · New Delhi, Delhi, India · On-site

• Led Technology team and collaborated with business team, Technology Vendors and Medical experts to build technology solutions focused on improving quality, Customer Outreach, Customer experience, Cost Optimization and Operational Efficiency.

Jul 2019 – Sep 2021 · 2 yrs 2 mos · Noida, Uttar Pradesh, India

• Led the development of the innovative phygital marketplace 'Subal,' connecting 20,000+ active farmers with 200+ dealers, while concurrently achieving operational profitability and a peak monthly GMV of 5 crores.
• Strategically integrated and customized third-party software solutions to develop seller and logistics management applications, migrating 90% platform operations and account reconciliation on Automation for seamless efficiency.
• Engineered tailor-made solutions for RV Global, IFFCO and BEC Fertilizers for rural marketing, generating an additional revenue of 15 Crs.Co-authored Business Strategy, set Goals and Milestones and Build a Cross functional team to Build a sustainable Agri Business

Apr 2019 – Jun 2019 · 2 mos

Apr 2018 – Mar 2019 · 11 mos

• Pursued Full time MBA at IIM Calcutta

Apr 2017 – Apr 2018 · 1 yr

• Spearheaded cross-functional team of 15 executives, handling operations of 3 storage locations and 184 Retail outlets (Channel partners) generating annual revenues of $350 million.
• Periodically analyzed Market competition and consumption pattern to Derive Key Insights, further derived strategies to stand ahead of the competition gaining Market Share by 1.6% in FY.
• Explored Strategic partnership opportunities with local business to Generated additional revenue streams for Joint Business Activities. Together with existing Allied business, generating Annual Revenues of $0.71millions.
• Carried out Feasibility analysis of Projects based on IRR and NPV to prioritize resource allocation.

Apr 2015 – Mar 2017 · 1 yr 11 mos

• Led a Diverse set of 72 Channel Partners, devised a Dealership evaluation matrix to plan actionable and track the performance of Dealerships effectively. Enhancing the throughput by 13% and Market share by 1.4% in two years.
• Financial & Technical capability of 7 vendors to implement FMS, project for preventive maintenance of Company assets of $17 million, reducing breakdown time by 4.2% & maintenance cost by 7.5% in six months.
• Assessed market potential, developed a strategy for dealer selection. Implemented M&E Frameworks with Channel Partners, Vendors, legal and Finance Teams to commission 12 New Retail Outlets in two Years.
• Led a team of engineers and vendors, comprising of Bharat Petroleum and Bhutan Oil Distributors. Commissioned 7 New Retail outlets and upgraded 5 Retail outlets in Bhutan involving Capex of $ 0.35 million.

Jun 2014 – Mar 2019 · 4 yrs 9 mos

• ● Aced selection in the Junior Retail Council, led sourcing, piloting, and implementing 5 key digital transformation Projects elevating customer TPS by 10 BPS and enhanced operational efficiencies by 3%.
• ● Implemented Demand Regressive Demand Forecasting at the channel partner level, optimizing inventory management, and reducing product unavailability by 25%.
• Work with Multiple Territory Teams to pilot five projects and initiatives, measuring their performance across key metrics and refined implementation issues.
• Simultaneously worked with Multiple Territory teams extending support for scaling the initiatives across the network.

May 2014 – Mar 2015 · 10 mos

• Responsible for Sales and Market share of Petroleum Products through 46 Retail Outlets (Petrol Pumps) covering 4 Revenue Districts of Sikkim and Darjeeling district of West Bengal, Business Development, Addition or removal of facilities, Allied Businesses, Sales promotional Campaigns, Implementation of Suitable Business models and loyalty program.

May 2010 – Apr 2014 · 3 yrs 11 mos

• Responsible for Sales and Market share of Petroleum Products through 84 Retail Outlets (Petrol Pumps) covering 4 Revenue Districts, Business Development, Addition or removal of facilities, Allied Businesses, Sales promotional Campaigns, Implementation of Suitable Business models and loyalty program.

Apr 2009 – May 2010 · 1 yr 1 mo

• Restarted the I&C BU representation of BPCL in the State of Bihar. Responsible for Sales and Market Share of Petroleum Products to Industrial Customers, Corporates, Railways, etc. for the State of Bihar, Customer Addition, Customer Accounts, Discount Proposals and Erection of facilities at Customer Premises

Jun 2008 – Mar 2009 · 9 mos

• On the Job Training to understand Operational Constraints and meet customer expectations of Aviation Fuelling Industry.
• Understand the importance of Planning and executing Operations in a dynamic environment demanding quick service and high-quality standards.
• DGCA certified for Aviation QCC