S

Saurabh Suri

Business Development Executive

Singapore, Singapore18 yrs 6 mos experience
Highly Stable

Key Highlights

  • Achieved 3X increase in Program ROI.
  • Launched AI-driven sales initiatives.
  • Over 15 years of experience in sales and operations.
Stackforce AI infers this person is a SaaS sales leader with extensive experience in digital transformation and program management.

Contact

LinkedIn

Skills

Core Skills

Sales ManagementBusiness DevelopmentSales DevelopmentLead GenerationSales OperationsProject ManagementDigital TransformationProgram ManagementDigital Services

Other Skills

Sales and MarketingTeam ManagementInternational SalesE-CommerceCustomer Relationship Management (CRM)CommunicationSalesVendor ManagementOffshore OutsourcingOutsourcingBusiness Process Re-engineeringBusiness Process ImprovementBusiness StrategyStrategyOperations Management

About

As a Global SMB Sales Manager at Meta, I manage a billion-dollar global AI-driven SMB sales portfolio, overseeing outsourced partner vendors worldwide. I have achieved a 3X increase in Program ROI and 20% revenue coverage growth in a year, and launched AI-driven sales initiatives to propel business into the future, including client education programs. I have over 15 years of experience in sales, operations and technical program management, with a focus on Small and Medium businesses. I am also a certified Lean Practitioner and PMP. My skills include business development, business strategy, and sales strategy development.

Experience

Meta

3 roles

Global SMB Sales Manager

Promoted

Mar 2023 – Present · 3 yrs · Singapore

  • Managing a billion dollar global AI driven SMB sales portfolio, overseeing outsourced partner vendors worldwide
  • Achieved 3X increase in Program ROI and 20% revenue coverage in a year
  • Launched AI-driven sales enablement initiatives to propel business into the future including client education programmes
Sales and MarketingTeam ManagementInternational SalesE-CommerceBusiness DevelopmentCustomer Relationship Management (CRM)+6

APAC Sales Development Manager - Small and Medium Businesses

Promoted

Aug 2021 – Apr 2023 · 1 yr 8 mos · Singapore

  • 1. Launched global proactive chat program enrolling 10 million+ SMB advertisers for digital and AI based sales outreach
  • 2. Managed multiple sales channel programs including Chat and Outbound calling to drive 2X ROI and improve lead generation by 4X
Sales and MarketingInternational SalesCustomer Relationship Management (CRM)CommunicationSales DevelopmentLead Generation

Regional Sales Operations Manager - Small and Medium Businesses

Aug 2018 – Jul 2021 · 2 yrs 11 mos · Singapore

  • Managed sales operations and productivity programs for outsourced vendor operations supporting the SMB APAC business.
  • Led process standardisation and governance across multiple vendor sites in APAC.
  • Oversaw end-to-end project management of complex global operations and infrastructure initiatives.
Sales and MarketingInternational SalesCustomer Relationship Management (CRM)CommunicationSales OperationsProject Management

Citi

4 roles

Regional Program Manager , Digital Transformation, APAC

Promoted

Jul 2015 – Jul 2018 · 3 yrs

  • Implemented digital servicing projects like Voice Bio-metrics, Online Chat & BOTs for Asia Contact Centers achieving 10M enrolments and 3X sales channel conversions in year 1
  • Managed end-to-end lifecycle of Digital Servicing programs from requirements to post-launch tracking.
  • Led third-party vendors and virtual teams for programs in Asia and European markets.
Customer Relationship Management (CRM)CommunicationDigital TransformationProgram Management

Program Manager , Digital Services - Singapore Contact Center

Promoted

Jul 2013 – Jun 2015 · 1 yr 11 mos

  • Led the Digital Servicing team for Singapore Contact Center, implementing innovative digital solutions for operating efficiency.
  • Drove Lean process re-engineering and managed a team of vendors and project managers for system implementations.
  • Achieved significant cost savings and efficiency improvements through successful project management and vendor oversight.
Customer Relationship Management (CRM)CommunicationDigital ServicesProject Management

Operations and Technology - Leadership Development Program

Jul 2011 – Jun 2013 · 1 yr 11 mos

  • Part of the prestigious Leadership Program of Citibank Asia. Worked in 3 countries over the course of 2 years in Corporate Banking roles including leading a team in Risk and Controls. Hired and developed multiple teams and delivered process enhancements and successful process audits.
Communication

Technical Program Manager

May 2007 – Jun 2011 · 4 yrs 1 mo

  • Led end-to-end automation of Banking and Credit cards origination process at Citi, driving operational efficiencies.
  • Implemented ICR/OCR enabled system for branch banking account opening, reducing errors by 40%.
  • Managed a team of developers for system enhancements and improvements.
Communication

Education

Indian Institute of Technology, Madras

Master of Business Administration (M.B.A.) — Technology and General Management

Jan 2005 – Jan 2007

Kurukshetra University

Bachelor of Technology (Honors) — Computer Science & Engineering

Jan 2001 – Jan 2005

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