BRIJESH SHUKLA — CEO

I am a seasoned professional with over 27 years of experience in strategic business planning, operational excellence, and market expansion within the automotive and industrial sectors. My career has been defined by my ability to drive significant business growth through innovative strategies, process improvements, and strong stakeholder relationships. I have a proven track record of leading teams to achieve ambitious goals while optimizing resources and enhancing customer experiences. My expertise spans across various domains, including P&L management, business transformation, channel management and risk mitigation. Throughout my career, I have successfully established and scaled new processes and business operations for both B2B and B2C channel, resulting in substantial revenue generation and market penetration. Some of my key achievements include architecting the Global Eaton Authorized Service Centre Program, securing high-value partnerships with industry leaders, and consistently exceeding sales targets. I am passionate about leveraging my skills in strategic alliances, continuous improvement, and team leadership to drive sustainable growth and operational excellence. Key Achievements: - Drove distribution network growth by securing partnerships with Cummins (India) Ltd. and KSPG Ltd., enhancing market presence in India and the SAARC region. - Recognized for leading the Global Eaton Authorized Service Centre Program, significantly improving service excellence and customer satisfaction. - Successfully delivered the H&MD Clutch business case, enabling profitable expansion across India’s OEM and aftermarket segments. - Led the project of 3:2:3 (Aftermarket Mahinda & Mahindra) with Bostan consulting group. - Achieved Super Star status at Usha International for outstanding sales performance and received multiple awards for sales excellence at Fenner India.

Stackforce AI infers this person is a seasoned professional in the automotive industry with a strong focus on strategic business management and operational excellence.

Location: Ahmedabad, Gujarat, India

Experience: 33 yrs 10 mos

Skills

Strategic Business Management
Operational Excellence
Process Improvement
Aftermarket Strategy
Service Management
Business Development
Market Expansion
Customer Experience
Sales Management
Channel Strategy
Channel Management
Sales Development
Customer Care Management
Sales Operations
Customer Engagement

Career Highlights

Over 27 years of experience in automotive and industrial sectors.
Proven track record of driving significant business growth.
Expertise in strategic alliances and operational excellence.

Work Experience

TEXSPIN BEARINGS

Vice President: Corporate Business Managment (2 yrs 10 mos)

Eaton

Business Head - Aftermarket & Service (8 yrs 11 mos)

Mahindra and Mahindra Limited [Automotive, Farm Equipment and Agri Business]

Regional Senior Manager (Aftermarket) (10 yrs)

JK Fenner (India) Ltd

Zonal Customer Care Manager (Aftermarket ) (5 yrs 8 mos)

Usha International

Assistant Product Incharge(Aftermarket ) (6 yrs 4 mos)

Education

Master of Business Administration - MBA at Symbiosis Institute of Management Studies

Automobile Engineering at Eastern Institute For Integrated Learning In Management

Post Graduate Diploma in Markeing & Sales Management at Bharatiya Vidya Bhavan's

Bachelor of Commerce - BCom at Gujarat University

BRIJESH SHUKLA

CEO

Ahmedabad, Gujarat, India33 yrs 10 mos experience

Highly Stable

Key Highlights

Over 27 years of experience in automotive and industrial sectors.
Proven track record of driving significant business growth.
Expertise in strategic alliances and operational excellence.

Stackforce AI infers this person is a seasoned professional in the automotive industry with a strong focus on strategic business management and operational excellence.

Contact

Skills

Core Skills

Strategic Business ManagementOperational ExcellenceProcess ImprovementAftermarket StrategyService ManagementBusiness DevelopmentMarket ExpansionCustomer ExperienceSales ManagementChannel StrategyChannel ManagementSales DevelopmentCustomer Care ManagementSales OperationsCustomer Engagement

Other Skills

Aftermarket Channel ManagementAftermarket ManagementAutomotiveB2B AlliancesB2B Marketing StrategyB2C MarketingBusiness Case DevelopmentBusiness Relationship ManagementBusiness StrategyBusiness-to-Business (B2B)CRMChannel Network DevelopmentChannel Partner EngagementCompetitive AnalysisCustomer Experience Enhancement

About

Experience

Texspin bearings

Vice President: Corporate Business Managment

May 2023 – Present · 2 yrs 10 mos · Gujarat, India · On-site

Vice President: Corporate Business Management based at Ahmedabad.
 Heading the complete OEM Business Operations, attaining Revenue and Profit Targets by developing B2B Alliances with Auto OEMs - Tata Motors, Ashok Leyland, Eicher Motors, Mahindra & Mahindra, TAFE, PTL Maruti Suzuki, Hyundai Motors, etc
 Providing strategy for Aftermarket and Export Business, aimed at accomplishment of P&L, Revenue, Volume, Gross Margin, Net Profit, ROI, Market Share, Channel Partner, OEM, Customer and Employee Satisfaction targets
 Streamlining the Project Management Funnel through the implementation of IT tools, redefining roles and responsibilities, response time and customer-centric approach, ensuring achievement of all project milestones
 Augmenting business of complete product portfolio by acquiring new accounts & expanding the existing customer base
 Building Client / OEM Relationships: Interfacing with key decision-makers in client organizations to position the company’s products in the context of their needs
 Participating in RFPs/RFQs, proposals, pricing and contract negotiations to multi-million-dollar deal closures
 Driving Process Automation / Improvements, by identification of process gaps, adoption of new technologies/ systems and SOPs for maximum efficiency, cost savings and business agility
 Participating in Strategic Review Meetings, preparation of MIS Reports/ Dashboards, and tracking key business metrics - SLA, QA, Compliance, C-SAT and KPIs to enable crucial decision-making and future strategy planning
 Organizing marketing campaigns/ promotions to enable the company to become best sellers in their segment
 Rendering leadership and motivation to cross-functional Teams, empowering people to deliver their best
Rolled out a Project to improve operational excellence, covering areas like CRM, product reliability, warranty process and inventory planning while meeting regulatory compliances, propelling the company as a reliable OEM partner.

B2B AlliancesP&L ManagementProject ManagementCustomer SatisfactionProcess AutomationStrategic Business Management+1

Eaton

Business Head - Aftermarket & Service

Jun 2014 – May 2023 · 8 yrs 11 mos · Pune, Maharashtra, India · On-site

Worked as National Head: Aftermarket & Service (Vehicle & Hydraulic)
 Managed the Aftermarket, Service Revenue and Product Reliability Targets for India and APAC (Excluding China)
 Built a channel network - authorized dealers/franchisees/retailers for deeper market penetration and reach
 Addressed complaints/warranty issues/spare parts and inventory availability to enhance customer experience
 Created market knowledge matrix, identified process gaps, streamlined business processes, and successfully devised and implemented solutions, which resulted in significant growth in aftermarket volume
 Drafted the Business Case for Clutch and led a project, to add $9M business by 2025 in India and $2M for Indonesia and Thailand
 Transformed the Service Function approach of EATON’s Vehicle Group and Hydraulic Group by taking process and people-related steps
 Functioned as a Core Team Member of Global Eaton Authorized Service Centre, designing and developing for the Vehicle Group
 Designed and delivered (Mobile Tech Day, Lorry Owners’ Meetings, Training, Social Media Campaign) Product Promotional Strategy for Service and Aftermarket Function to enhance product awareness and pull from B2B and B2C customers
 Improved Product Reliability from 93% to 97% by streamlining the Warranty Process through the implementation of platforms like M4 Meetings, QFM and Monthly Meetings with key customers
 Conducted a Study on Customer Satisfaction Enhancement through After-Sales Services in the heavy Commercial Vehicle Industry and submitted the Dissertation Report
 Appreciated for Forging Distribution Partnerships with Cummins and KSPG for Clutch Products and Engine Valves respectively for SAARC Countries
Garnered Appreciation from:
 Global Service Head for developing the Global Eaton Authorized Service Centre Program and Aftermarket Strategy
 Senior Leadership for the successful roll-out of the Business Case for H&MD Clutch Product for India Aftermarket and OEM

Aftermarket ManagementChannel Network DevelopmentCustomer Experience EnhancementMarket Knowledge MatrixAftermarket StrategyService Management

Mahindra and mahindra limited [automotive, farm equipment and agri business]

Regional Senior Manager (Aftermarket)

May 2004 – May 2014 · 10 yrs · Mumbai

Worked as Regional Sales Manager in Mahindra's spares business unit which was formed in 2002 to focus on Aftermarket spares business for Tractors, UVs and 2/3 Wh.
 Directed the Spare Parts Business of M&M through channel management, sales promotions and business development
 Served as a core part of the India Business Audit Team, ensuring adherence to all defined SOPs, Brand Standards and Regulatory Compliances
 Conceived and executed the idea of “Golden Club” to enhance participation of extended channel partners in secondary policy, price, and promotion, which was later implemented by PAN India with some modifications
 Accomplished a Compound Annual Growth of 18% in Gujarat, by changing the distribution pattern from wholesaling to organized, process-driven intense distribution. 28% in Rajasthan, along with 74% business growth in F10 in the State of Rajasthan (Highest in India)
 Worked closely with an External IT Firm to launch PAN India’s - Distribution Management System and Parts Warranty Portal, for increased operational and service delivery efficiency
 Merit of being selected as one of the Key Members to work with Boston Consulting Group under the Dream Mission (3:2:3) Project of Anand Mahindra across business verticals. Handled 2 business levers- Market Knowledge Matrix and Packaging & Kitting) PAN India
 Handled largest CFA Operations at M&M; played a vital role in establishing CFA for Rajasthan, MP, and Gujarat, introduced inventory replenishment model to optimize operations, ensure optimum inventory levels
 Strategically led and executed complete Restructuring of the Primary Channel of M&M in the States of Rajasthan, Gujarat and MP, handled all 3 markets and significantly grew the business

Spare Parts Business ManagementChannel ManagementSales PromotionsBusiness DevelopmentSales ManagementChannel Strategy

Jk fenner (india) ltd

Zonal Customer Care Manager (Aftermarket )

Sep 1998 – May 2004 · 5 yrs 8 mos · Mumbai Area, India

Worked as Regional Customer Care Manager (Automotive Product Division).
 Responsible for revenue target, channel management, market management & business development
 Played a key role in evaluating, appointing, and developing the Distribution Network in the States of Gujarat, Maharashtra and MP, for Replacement Market
 Won Awards in many Sales Staff Contests of Fenner (India) and Best Performance of the Year Award – 2003

Revenue Target ManagementMarket ManagementBusiness DevelopmentCustomer Care ManagementSales Operations

Usha international

Assistant Product Incharge(Aftermarket )

May 1992 – Sep 1998 · 6 yrs 4 mos · Ahmedabad Area, India

Worked as Sr. Sales Officer in Automotive Product Division Handling Aftermarket
 Managed the Aftermarket Channel & executed demand-generation and sales activities for the company’s precision automotive components
 Selected as Super Star – 1996 - 1997 under the Star Performer Scheme at Usha International and attained Golden Club Training Workshop at Kathmandu
 Received 5 Appreciation Letters and Cash Reward for excellent performance

Aftermarket Channel ManagementSales ActivitiesSales ManagementCustomer Engagement