Apr 2022 – Jan 2024 · 1 yr 9 mos

Oct 2019 – Mar 2023 · 3 yrs 5 mos

Apr 2019 – Oct 2019 · 6 mos

Jan 2018 – May 2019 · 1 yr 4 mos · Mumbai, Maharashtra, India

Jan 2017 – Nov 2017 · 10 mos

• Partner & Alliance: Setting up a delivery franchisee network in Haryana, Punjab, Uttar Pradesh, Tamil Nadu
•  Formulated the policy framework, selection criteria and sourcing strategy for Franchisee shortlisting

Jan 2016 – Dec 2016 · 11 mos

• Program Manager (Account Management): Set up and led a team of 10 account managers.
•  Increased client Service Level Agreement(SLAs) from 83.5% to 90%, by designing performance dashboards
•  Increased Rivigo’s wallet share with clients by 20% MOM, by improving the service levels and better client engagement
• Program Manager (Business Partner Program):
•  On-boarded first 6 First mile & Last mile partners for Rivigo in Delhi, Mumbai & Bangalore

Oct 2015 – Dec 2015 · 2 mos

• Account Management –E-commerce: Handled 5 accounts contributing ~50% of the organization’s revenue
• Delivered >95% SLA levels for clients by close collaboration with the Operations team and creating daily, weekly and monthly performance dashboards.

Nov 2014 – Oct 2015 · 11 mos · Gurgaon, India

• Financial modelling for European Banks, to understand the profitability contribution of various financial instruments in respective markets
• Benchmarking studies helped the clients to design and promote market specific product mix

May 2014 – Nov 2014 · 6 mos · Mumbai Area, India

•  Forecasting the Automobile demand (commercial, passenger vehicles, two wheelers) in short term (quarterly) and long term (5 years) in India using econometric and non-econometric approach for an industry association
•  Assisted a global commercial vehicle manufacturer in entry strategy-financial and operational benchmarking of commercial
• vehicles dealership across India

May 2013 – Apr 2014 · 11 mos · Mumbai Area, India

• Customized Research Group
• Involved in providing clients with customised research inputs and conclusions for its business planning, monitoring and decision making processes
•  Assessed LPG market potential of India in medium and long term; assisted in identifying a location for setting up LPG storage
• and distribution facilities for an international player
•  Executed a study on forecasting quarterly demand-supply dynamics and expected pricing behavior for two international cement
• players
•  Involved in tracking various economic policies and measures taken by central and state governments and analyzing their impact

Apr 2012 – Jun 2012 · 2 mos · Mumbai Area, India

• Case Study: Conducted a feasibility study to find out solutions for an ailing JP Morgan Line of Business
• Completed an in depth analysis of the securitization business process, and suggested ways of improving and automating a critical business MIS
• Devised a methodology of conducting a time and motion analysis to capture the productivity of employees

Jan 2012 – Jan 2012 · 0 mo · Noida Area, India

• Restructured the existing program ‘Ugta Suraj’ and incorporated new weekly planner for efficient allocation of resources
• Provided insights and recommendations to HCCB for the program ‘Aarogya’
• Studied the Self Help Groups of Dasna, Ghaziabad and suggested sustainable livelihood activities for them