Jan 2024 – Present · 2 yrs 2 mos · Amsterdam Area

Nov 2022 – Dec 2023 · 1 yr 1 mo · Amsterdam Area

• Hailables Support Lead
• 1. Led the Support Strategy for Taxi's and other low cost products like Moto
• 2. Reduced Support Costs for these products by leveraging technology
• 3. Aligned all cross functional teams including Leadership, GM’s, Operations, Legal and Tech on the multi year vision for low cost support
• 4. Supervised the 2023 & 2024 Planning exercise for Support for all regions in Hailables
• Tech driven Support
• 1. Worked with Product & Engineering to completely automate support for low cost markets like Moto

Jun 2021 – Oct 2022 · 1 yr 4 mos · Amsterdam Area

• Marketplace and Pricing
• 1. Conducted multiple Pricing projects to improve Rider Reliability & Driver Earnings in >10 countries
• 2. Built intelligence around Pricing by improving our ability to granularly understand a Riders ability to pay; Built pre-emptive forecasts based on future Marketplace predictions
• 3. Surge and Matching POC for EMEA; launched Matching Tech that reduced ETA’s by ~5%; Leveraged Matching to improve non-core products performance
• Product Launches:
• 1. Launched Uber for Ukraine in >60 cities in >15 countries in EMEA. Worked with multiple cross functional teams like Tax, Legal, Policy, Product, Engineering & local Operations to launch in a short time
• 2. Launched Shared Rides in >5 EMEA cities
• 3. Launched low cost products in Spain and Portugal to make Uber more affordable for Riders

Mar 2019 – May 2020 · 1 yr 2 mos

• Pricing Strategy Lead, India & South Asia
• 1. Developed more scientific pricing framework for India that resulted in high volume growth
• 2. Created a framework to analyze competition pricing, customer segmentation and customer elasticity
• 3. Prepared algorithms to make automated pricing decisions like Network Pricing, Route Specific
• Pricing, Premium extraction, etc that increased Efficiency and Gross Bookings
• Strategy & Planning, Marketplace Team, India & South Asia
• 1. Conceptualized & managed the project to increase vehicles and revenue on the platform by 10%, this was India’s flagship project for ‘19 – worked with leadership team, regional & functional heads
• 2. Oversaw strategic projects on growth & profitability of Cars business created SOP’s on team
• structure increasing productivity, increased profitability and growth
• 3. Supervised 2020 & 2019 H2 operating plan for India and South Asia for entire cars portfolio
• 4. Introduced Booking Fee in India which has a potential of increasing Net Inflows by $25 Mn
• Fleet Incentive Lead, India & South Asia
• 1. Built Fleets business grounds up; ideated and executed initiatives to increase Fleet engagement
• 2. Increased the scale of Fleet by 10x & growing; liaised with the product team to build fleet incentives tool
• 3. Worked with BD team and pitched Fleet to multiple partners adding 10k vehicles to the platform

Apr 2017 – Mar 2019 · 1 yr 11 mos

• Strategy and Planning Lead, East India
• 1. Supervised P&L for East India; improved Profitability by 5x in Kolkata; turned profitable in Bbsr
• 2. Supervised 2018 & 2017 H2 Plan for all cities in East India – Kolkata, Guwahati and Bhubaneswar
• 3. Headed Competitive Benchmarking; Kolkata had highest Market share in all large Indian markets
• 4. Prepared weekly forecasts & MTD performance; created performance dashboards using SQL
• Driver Operations Lead, East India
• 1. Led Existing Supply & Driver Incentives; reduced DI by 2.5x keeping Driver Earning constant
• 2. Supply growth of 2x; executed all Driver Payments; designed multiple Re-Engagement initiatives
• 3. Dive Deep into Driver Churn which reduced Driver Churn by 50%, the model was scaled India wide
• City Lead - Bhubaneswar
• 1. Led team of 10 to oversee all ground Operations (Supply & Demand) in Bhubaneswar
• 2. Worked across different functions - Driver Operations, Quality, Safety, Rider Marketing, Policy