May 2021 – Jan 2025 · 3 yrs 8 mos · On-site

• I built and scaled FlytBase’s Customer Success function from the ground up, transforming it from a reactive support touchpoint into a global growth engine. I led the full customer lifecycle across onboarding, adoption, retention, renewals, and expansion, owning metrics like NRR, churn, and upsell velocity.
• Launched the CS function and scaled it into a 7-member global pod across APAC, the Middle East, and the US
• Delivered 5× ARR growth and 142% YoY revenue increase through ROI-driven adoption playbooks and
• expansion strategy
• Owned and ran Executive Business Reviews, Customer Advisory Boards, and product roadmap influence initiatives
• Designed the FlytBase Resource Center, a scalable learning hub with docs, videos, webinars, and customer onboarding tracks
• Spearheaded Quick-Win Partner Workshops, increasing feature adoption by 30%
• Orchestrated global pilot deployments (APAC, ME, US) and collaborated on securing BVLOS regulatory approvals
• Led API/webhook and WebSocket integration projects with partner platforms and enterprise customer workflows
• Created internal CS playbooks, hiring guidelines, and onboarding paths for new team members
• Built an H3-aligned culture (Happy, Healthy, High-Performing) that empowered team members to lead with ownership

Sep 2020 – May 2021 · 8 mos · On-site

• Led the evolution of FlytBase’s drone docking integration for enterprise use. Worked across Engineering, Product, and early CS functions to streamline complex deployments into scalable, customer-centric systems.
• Scaled the UAS engineering team to support enterprise-scale deployments
• Provided hands-on technical support to customers and internal teams: troubleshooting flight issues, hardware integrations, telemetry, and automation workflows
• Handled web debugging, Linux server troubleshooting, and log-level diagnostics across on-prem and cloud environments
• Partnered with Product to translate customer feedback into actionable roadmap enhancements
• Supported pre-sales technical discovery and pilot setup across multi-region use cases

Sep 2017 – Sep 2020 · 3 yrs · On-site

• Joined FlytBase as an early team member and contributed across hardware, software, and go-to-market layers—laying the foundation for the product, the platform, and the company culture.
• Built and tested autonomous drone workflows; integrated payloads and sensors into early versions of the FlytBase platform
• Wore multiple hats: content creation, UI feedback, community engagement, and video prototyping
• Contributed to product-market fit discovery through early enterprise PoCs
• Played a lead role in creating team rituals, peer-learning structures, and process design during scale-up phase

May 2017 – Jun 2017 · 1 mo · Koraput, Orissa, India · On-site

• Studied power factor behavior in AL-31FP jet engine electrical systems
• Learned fundamentals of jet propulsion, engine diagnostics, and maintenance workflows
• Gained hands-on exposure in the Su-30MKI overhaul division

Jun 2015 – Jul 2015 · 1 mo · Lucknow Area, India · On-site

• Underwent vocational training focused on traction systems and locomotive electricity management
• Studied AC/DC traction technologies, power flow, regenerative braking, and substation-level infrastructure
• Gained exposure to railway electrification systems and safety protocols in large-scale transport networks
• Gained exposure to SCADA (Supervisory Control and Data Acquisition) systems used in railway electrification and real-time monitoring of traction networks