Sartaj Singh

Growth Manager

Noida, Uttar Pradesh, India9 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in program management and customer experience enhancement.
Expertise in logistics optimization and supply chain management.
Strong background in market analysis and sales strategy development.

Stackforce AI infers this person is a versatile professional in E-commerce and FMCG sectors with strong logistics and program management skills.

Contact

Skills

Core Skills

Program ManagementProject ManagementLogistics ManagementCustomer ServiceSales StrategyMarket AnalysisHvac ManagementAssembly Line ManagementCad Design

Other Skills

AutomobileBusiness Requirement DocumentationCCADCommunication SkillsCustomer ExperienceFinancial Performance EvaluationInternal Combustion EnginesJiraKaizenKaizen MethodologyKaizen ProjectsMachiningMarketing StrategyMechanical Engineering

Experience

Paytm

3 roles

Growth Manager

Apr 2023 – Present · 2 yrs 11 mos

Program Manager

Promoted

Jun 2019 – Mar 2023 · 3 yrs 9 mos

CEO's Office
Drove entity level projects considered to be a priority
Managed program to enhance CX interacting with our customer service nodes. This was in conjunction with driving initiatives to reduce customer escalations across products
Coordinated efforts in migration of large parts of business into a new entity to adhere to regulatory requirements at an expedited timeline
Streamlined processes to increase efficacy of teams while conforming to internal guidelines
Project Managed multiple integration projects, from identifying vendors, to evaluating them, building a proposal and post identifying the vendor tracking the go-live as well.
Merchant Services
Got to dip myself in the Product ink for this role, managed merchant feature on subscription model
Created Business and Product requirement docs for ideating and grooming product requirement
Managed sprints for the timely execution of the respective Jira's (tickets)
Tracking product metrics and identifying user gaps or opportunities
Business Teams
Coordinated central efforts as part of the Fastag team to help cater to the government guidelines viz-a-viz making Fastag mandatory.
Run central reporting of both online and offline channels
Built and enhanced sales incentive model to achieve targets in a given budget constraint
Set up and streamlined internal processes to enable business and in certain cases unblock them

Program ManagementCustomer ExperienceProject ManagementBusiness Requirement DocumentationJira

Category Operations Manager (FMCG)

May 2018 – Jun 2019 · 1 yr 1 mo

Managed entire logistic chain right from the merchant up till the customer for the FMCG category.
Forecasted and planned stock holding capacity of fulfillment center, defining daily inward and outward capacities in accordance to monthly category plan of action in conjunction with the logistic team.
Coordinated with supply team for a smooth stocking cycle and putting away of inventory, improving the capacity utilization of inwarding window and ensuring product availability.
Owned customer service for the category. Identified root causes leading to complaint tickets, thereby reducing the contact rate, effectuating an enhanced customer experience.
Drove project to de-concentrate supply of products as well as respective SKUs, bringing supply closer to demand brought significant and immediate reduction in logistic cost.
Defined stock handling SOPs for merchants to iron out teething issues plaguing stock transferring process

Logistics ManagementCustomer ServiceStock ManagementSOP Development

Unilever

Summer Intern

Apr 2017 – May 2017 · 1 mo · London Area, United Kingdom

Interned in Sales and Marketing role, part of the Global Skin Cleansing Strategy team
Liquid Hand Wash Strategy Deck– Analyzed global liquid hand wash scenarios, undertook competitor analysis, identified gaps in product lines, brand portfolios and supply chain impacting market share.
Performance Analysis – Responsible for evaluating Latin market monthly financial performance and creating mitigation plan; identified redundancies in innovation funnel and developed requisite tool to enhance tracking.
Pollution Workshop – Conducted brand and ad analysis on skin cleansing products in the developing markets capitalizing the theme of pollution.

Sales StrategyMarket AnalysisFinancial Performance Evaluation

Mondelēz international

Graduate Engineering Trainee

Jun 2014 – Jun 2015 · 1 yr

Role
Taking care of HVAC in the Asset Care department. HVAC is a critical component in the manufacturing of the product. It creates the ambient conditions as well as provides for particular process requirements of the product
Reduction of HVAC downtime using the Kaizen methodology. Systematic analysis of the issue and find a viable solution. Find an immediate action with stops/reduces the downtime, then attack the root cause to find a permanent solution.

HVAC ManagementKaizen Methodology

Tata motors

Semester Internship

Jan 2013 – Jun 2013 · 5 mos · Pune

Semester training at TATA Motors (PVBU), Pune from Jan 2013- June 2013
Project Description
Worked in the TCF shop (Assembly Line) under the Divisional Manager.
Invited to participate in Kaizen projects as part of plant level defect reduction exercise. Worked under the tutelage of Japanese consultants.
As part of the learning effort helped in hand building Vista and Indigo CS models. Monitored building of Mule (experimental) cars. Maintained the Underbody section for 2 weeks overseeing the regular flow of cabs. Manpower mapping of Trim 1, Mechanical and Underbody line.
Part of Standardization Team, which oversaw standardising of work elements, the logistics, movement, safety and quality keys points for every process on the line. Detailed Video and Time study was undertaken after which the processes were improved and recorded in a Work Instruction Sheet (WIS) for the operator to see.

Assembly Line ManagementKaizen ProjectsStandardization

Thapar university

Summer Trainee

Jun 2012 – Jul 2012 · 1 mo · Patiala, Punjab, India

Project Description
Performed assigned tasks in Turning Shop, Machining Shop, Sheet Metal Shop, Carpentry Shop, Welding Shop and Foundry Shop.
Reverse Engineered the Lathe Machine and Generator and drew its parts as Computer Aided Design Models and Assemblies.
Designed and Fabricated Drum brake and Oldham Coupling as a Summer Training Project using techniques learnt during training.

MachiningCAD Design