Fareed Khan

Customer Success Manager

Pune, Maharashtra, India10 yrs 8 mos experience

Key Highlights

  • 10+ years of experience in marketing and customer success.
  • Expert in orchestrating ABM and strategic marketing plans.
  • Proficient in managing client escalations and upselling services.
Stackforce AI infers this person is a Marketing Professional with expertise in B2B strategies and customer success initiatives.

Contact

Skills

Core Skills

Customer SuccessCampaign ManagementProject ManagementAccount ManagementOperations ManagementMarket Research

Other Skills

B2B MarketingBusiness-to-Business (B2B)Client Co-ordinationClient ContactClient RelationsClient ServicesEmail marketingHubSpotMarketing StrategyPipedriveSalesforce LightningSmart LeadSocial Media MarketingTeam BuildingTeam Leadership

About

10+ Years Experienced, Marketing Professional adept at orchestrating ABM, Customer Success, Account Management initiatives. Completed MBA, bringing a blend of technical expertise and strategic business acumen to my roles. Proficient in collaborating with Client leadership to develop and execute strategic marketing plans. Skilled in Email marketing, Campaign Management and Customer Success. Strong in devising and implementing long term strategies to drive business growth. Demonstrated agility and creativity in addressing client needs and industry trends. Managing Client Escalations & Upsell, Cross-Sell the Services. Contact me-thefareedkhan@gmail.com

Experience

Prometteur solutions pvt. ltd.

Customer Success Manager- Growth & Campaign Management

Oct 2024Present · 1 yr 5 mos · Pune, Maharashtra, India · On-site

  • Specialize in creating targeted marketing campaigns that drive revenue, build lasting partnerships, and deliver measurable results. With expertise across iGaming, Staff Augmentation, Digital Transformation, E-commerce Solutions, E-learning Solutions, and Salesforce Services, I thrive on helping businesses connect with their ideal audience while ensuring long-term customer success.
  • Empowering companies to scale through data-driven insights, certified Salesforce talent augmentation, and creative outreach.
  • Collaborating with clients to define success and exceed expectations, whether it’s through full-scale Salesforce migrations or leveraging our expertise as a Salesforce partner.
  • Building bridges between businesses and their audiences through a tailored, tech-enabled marketing approach.
  • With a dual focus on strategic marketing and customer success, I ensure every campaign doesn’t just meet short-term objectives but also sets the foundation for long-term satisfaction, CRM modernization, and growth-oriented partnerships.
PipedriveSmart LeadCustomer SuccessCampaign Management

Prometteur solutions europe

Project Manager

Oct 2024Present · 1 yr 5 mos

Kodedice

Customer Success Manager- Growth & Campaign Management

Oct 2024Present · 1 yr 5 mos · Pune Camp, Maharashtra, India · On-site

  • Leading growth and success initiatives at KodeDice, where we empower global iGaming operators—Casino, Sportsbook, Lottery, and Odds Comparison platforms—to scale smarter and engage better.
  • With a strong background in customer retention, campaign optimization, and partner onboarding, I work closely with product and support teams to ensure seamless experiences across every player and operator touchpoint. Whether it’s increasing LTV, reducing churn, or customizing campaigns for regulated markets, my focus is on delivering impact.
  • 🔹 Deep expertise in B2B iGaming operations
  • 🔹 Driving platform adoption and retention
  • 🔹 Multilingual campaign management for global markets
  • 🔹 Hands-on experience with onboarding, VIP management, and compliance alignment
  • 🔹 Collaborating with CXOs to align platform KPIs with business outcomes

Klariivo || salesforce. simplified.

Consultant

Oct 2024Present · 1 yr 5 mos · Frankfurt Rhine-Main Metropolitan Area · Remote

  • Empowering companies to scale through data-driven insights, certified Salesforce talent augmentation, and strategic, creative outreach.
  • Partnering with clients to define success and consistently exceed expectations—whether through seamless Salesforce migrations or by leveraging our capabilities as a trusted Salesforce partner.
  • Bridging the gap between businesses and their audiences with a tailored, technology-driven marketing approach that delivers measurable impact.

Bizkonnect

5 roles

Project Manager

Promoted

Apr 2022Jul 2024 · 2 yrs 3 mos

  • Current responsibilities include managing cross-functional teams and end to end project management.
  • Team Management
  • Problem Solving
  • Account Management
  • Operations Management
  • Recruitment and Resource Management
  • Inside Sales
  • Sales
  • Client Success
  • Client Handling
  • Account Management Analytics
  • Upselling/Cross-Selling
  • Email Campaign
  • Email Marketing
  • Business Understanding
  • Project Costing
  • Account Based Marketing catering the across Industry
  • Person Relationship Builder.
  • Involve in the end to end process of Accounts, Business head of Hospitality, Lifestyle, Gen_Tech, HR_Tech, E-Learning, Business Commerce, Email Marketing, Data Service Business units.
  • Involvement with the clients, understanding their business & helping to grow them.
  • Handled the market leaders in respective domain.
  • Strategic Consulting, including the business planning, Strategic Planning. Plan and Track Software Development projects in Jira.
Business-to-Business (B2B)Salesforce LightningHubSpotXMindClient ServicesProject Management+1

Associate Project Manager

Apr 2021May 2022 · 1 yr 1 mo

  • Current responsibilities include managing cross-functional teams and end to end project management.
  • Team Lead
  • Team Management
  • Account Management
  • Operations Management
  • Recruitment and Resource Management
  • Inside Sales
  • Sales
  • Client Handling
  • Account Management Analytics
  • Email Campaign
  • Email Marketing
  • Business Understanding
  • Involve in the end to end process of Accounts, Business head of Hospitality, Lifestyle, Gen_Tech, HR_Tech Business units.
  • Involvement with the clients, understanding their business & helping to grow them.
  • Handled the market leaders in respective domain.
  • Strategic Consulting, including the business planing, Strategic Planning.
Business-to-Business (B2B)Salesforce LightningHubSpotXMindClient ServicesProject Management+1

Senior Business Analyst

Jan 2018Apr 2021 · 3 yrs 3 mos

  • Current responsibilities include managing cross-functional teams and end to end project management.
  • Account Management
  • Operations Management
  • Recruitment and Resource Management
  • Inside Sales
  • Involve in the end to end process of Accounts, Business head of HR Technology, Hospitality, Lifestyle, Gen_Tech Business unit.
  • Involvement with the clients, understanding their business & helping to grow them.
  • Handled the market leaders in respective domain.
  • Strategic Consulting, including the business plan.
Salesforce LightningHubSpotXMindClient ServicesAccount ManagementOperations Management

Business Analyst

Promoted

Nov 2016Jan 2018 · 1 yr 2 mos

  • Current responsibilities include managing teams and the end to end project management.
  • Account Management
  • Operation Management
  • Team Management
  • Worked on projects giving exposure to industries like Recruitment Software(ATS), Assesment Tools provider, CRM, Staffing & Recruiting Companies, Management Consultancy.
  • Actively involved in setting up processes and recruitment.
HubSpotXMindClient ServicesAccount ManagementOperations Management

Research Analyst

Aug 2015Oct 2016 · 1 yr 2 mos

  • Hands on experience in Recruitment software which includes working with Clients from HR Technology, Assesment Tools provider, CRM, Personalised Email Campaign and Building Research domain.
  • Generating, Qualifying, Scoring and Nurturing Leads
  • Finding contacts of C level & VP level employees through various sources like “Zoominfo”, "Google” & “LinkedIn”...etc
  • Reading interviews, blogs etc. of influencers and decision makers to find out future strategic roadmap and need of the prospect organization
  • Finding new prospect clients for the company through various sources
  • Conducting result oriented Email campaigns.
  • Current Responsibilities include -
  • Insight Development with Action- Driven Recommendations
  • Implementation of Tactical / Strategic Planning
  • Market Assessment
  • Business Intelligence
  • Qualitative / Quantitative Market Research and Analysis
  • Product / Market Forecasting
  • Integration of Issues / Trends
  • Lead new opportunity pursuits
  • Identify accounts across verticals and proactively positioning the offerings
  • Engage in long-term business relationships with existing clients
  • Build global brand for MarketsandMarkets in market research and consulting
  • Develop relationship with the corporate globally fortune 500 companies research and strategy departments
  • Conducting primary research, taking clients feedbacks, involving clients in the sales cycle and thereby building a relationship.
  • Upselling and cross-selling.
  • Corporate communication and client servicing.
  • Marketing Solutions & Brand Building.
XMindMarket Research

Starsun technologies

Project Trainee

Jan 2015Jun 2015 · 5 mos · Pune Area, India

Education

MAEERS's Arts, Science and Commerce College English Medium, Kothrud, Pune 38

Master of Computer Applications - MCA

Jan 2012Jan 2015

Allana Institute of Management Sciences, Pune | Maharashtra | India

Master of Business Administration - MBA — Marketing/Marketing Management

Jan 2017Jan 2019

Shri Brijlal Biyani Science College , Near Dashara Ground, Durga Vihar, Amravati.

Bachelor's in Computer Application.

Jan 2009Jan 2011

Vidya Bharathi college Amravati

Higher Education — Science

Jan 2007Jan 2009

Dnyanmata High School

Jan 1998Jan 2006

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