Waqas Halim PMP® DASSM® — Program Manager

Senior Program/Project Manager | Global Tech Delivery | Agile | SaaS | CRM Transformation Lead I’m a results-driven Senior Project Manager with 10+ years of experience leading complex, high-impact technology programs from concept to global delivery on time, on budget, and fully aligned with strategic goals. My expertise spans across adopting Agile/Scrum practices, enabling SaaS implementation, CRM Salesforce digital transformation, and full product lifecycle management. I’ve successfully led cross-functional teams across the U.S., Europe, APAC, and LATAM, launching mission-critical platforms and consistently exceeding KPIs in high-velocity environments like fintech, ed tech, and enterprise SaaS. ✅ Known for: Aligning business objectives with future-state CRM architectures that enable data-driven decision-making. Aligning global tech teams with business priorities. Managing $MM+ programs and distributed teams with precision. Reviving underperforming initiatives into high-impact success stories. ✅Certifications 🧭 Disciplined Agile Senior Scrum Master (DASSM) – PMI, 2024 🏅 Project Management Professional (PMP®) – PMI USA, 2023 📊 MicroMasters in Data Science – University of California (EdX), 2019 🏛️ Leadership Certificate – Møller Institute, Cambridge University, UK, 2021 🌐 Fellowships & Awards • Visiting Fellow – University of Cambridge, UK (2021) • British Council Future Leaders’ Connect – UK (2021) • EdTech Hub Policy Expert – UK/USA (2021) • Young Leaders Programme – Amman, Jordan (2022) • OIC Youth Entrepreneurship Forum – Kazan, Russia (2020) • Confucius Institute Cultural Fellowship – Beijing, China (2019) • Rajeev Circle Fellowship – Palo Alto, USA (2019) • Institute of Latin American Studies Fellowship – Columbia University (2011) 🎙 Speaking Engagements & Recognition 🎤 TEDx Speaker – TEDx Okara Conference (2021) 🌍 Young Diplomats Forum Delegate – Represented across 7 countries (2021)

Stackforce AI infers this person is a Senior Project Manager specializing in EdTech and FinTech with a strong focus on CRM and ERP solutions.

Experience: 9 mos

Skills

Project Management
Customer Relationship Management (crm)
Erp Implementation Project Management
Crm Integration
Project Leadership
Fintech
Enterprise Resource Planning (erp)

Career Highlights

Over 10 years of experience in technology program management.
Expert in Agile methodologies and CRM transformation.
Proven track record of exceeding KPIs in high-velocity environments.

Work Experience

Toronto Business College

Faculty Member (4 yrs 2 mos)

Information Technology University

Program Manager/Project Lead (7 yrs)

University of Management and Technology - UMT

Junior Project Manager (2 yrs)

UNICEF

Consultant (6 mos)

The World Bank Group

FinTech Consultant (7 mos)

UNDP

Consultant (3 mos)

Education

Master of Public Administration - MPA at Columbia | SIPA

Bachelor of Business Administration - BBA at Lahore School of Economics

Waqas Halim PMP® DASSM®

Program Manager

Canada9 mos experience

AI Enabled

Key Highlights

Over 10 years of experience in technology program management.
Expert in Agile methodologies and CRM transformation.
Proven track record of exceeding KPIs in high-velocity environments.

Stackforce AI infers this person is a Senior Project Manager specializing in EdTech and FinTech with a strong focus on CRM and ERP solutions.

Contact

waqashalim@gmail.com 437 246 1715 LinkedIn

Skills

Core Skills

Project ManagementCustomer Relationship Management (crm)Erp Implementation Project ManagementCrm IntegrationProject LeadershipFintechEnterprise Resource Planning (erp)

Other Skills

Agile MethodologiesBacklog ManagementBusiness Process MappingEnterprise ConsultingEthical and Responsible AIFuturismGenAIKPI DashboardsProduct DiscoveryPublic PolicySalesforce Sales CloudSalesforce Service CloudSalesforce.com ConsultingStrategic PlanningStrategic Roadmaps

About

Experience

Toronto business college

Faculty Member

Jan 2022 – Present · 4 yrs 2 mos · Toronto, ON · On-site

Led the implementation of CRM Digitalization using Salesforce Education Cloud, modernizing academic operations and aligning system capabilities with institutional goals.
Designed and developed a centralized student information solution that unified course management, advising, and performance tracking across departments.
Facilitated stakeholder discovery sessions with academic leadership and IT teams to gather requirements and define the future-state architecture of the platform.
Drove process optimization by mapping existing academic workflows and translating them into scalable Salesforce solutions, improving operational efficiency by 30%.
Trained 300+ faculty members on leveraging the new CRM system for academic planning, contributing to higher engagement and data-driven decision-making.
Developed and delivered 10+ courses across the Project management, Cloud Computing, ERP and CRM Salesforce domains.

Salesforce.com ConsultingProject ManagementCustomer Relationship Management (CRM)Agile MethodologiesBusiness Process MappingProduct Discovery+3

Information technology university

Program Manager/Project Lead

Jan 2015 – Jan 2022 · 7 yrs · Pakistan · On-site

ERP/CRM Digitalization:
The eLearn Initiative: Built strategic partnerships with 20+ universities, NGOs, and ministries to drive policy change in digital learning.
Project Lead of $3 million project funded by DFID/UKAID and Government of Punjab for technological interventions in Public schools across the country.
Designed performance dashboards and reporting tools to optimize program delivery and measure impact.
Oversaw system implementation, data integration, governance, and reporting automation for education transformation initiatives.
EdX-ITU MOOC Integration Project.
DFID/UKAID-funded EdTech project impacting over 1,000 public schools nationwide.
Hello Rozgar Project.

Thought LeadershipERP Implementation Project ManagementCRM IntegrationKPI DashboardsSalesforce Sales CloudSalesforce Service Cloud

University of management and technology - umt

Junior Project Manager

Jan 2013 – Jan 2015 · 2 yrs · On-site

Managed academic system transformation projects, implementing digital workflows for course management and faculty recruitment.
Enabled CRM-inspired systems for tracking student progress and stakeholder engagement across governance programs.
Coordinated research and development teams, improving cross-departmental collaboration through data-driven tools and processes.

Agile MethodologiesProject Leadership

Unicef

Consultant

Dec 2011 – Jun 2012 · 6 mos · New York, United States · On-site

The world bank group

FinTech Consultant

Nov 2011 – Jun 2012 · 7 mos · United States · On-site

Been part of digital transformation and CRM modernization initiatives within the World Bank’s ITS Business Solutions Division, aligning enterprise technology strategy with financial inclusion and efficiency goals.
Defined data strategy across enterprise platforms, connecting systems such as SAP (ERP), Microsoft 365, and custom financial management applications into a unified operational ecosystem.
Collaborated with cross-functional teams to capture business requirements, prioritize capabilities, and align the future-state solution roadmap with institutional objectives.
Implemented CRM-style engagement frameworks to centralize stakeholder and project data, improving visibility, traceability, and collaboration across finance, HR, and operations.

FinTechEnterprise Resource Planning (ERP)Strategic Roadmaps