Jul 2024 – Jun 2025 · 11 mos · Bengaluru, Karnataka, India · On-site

Nov 2023 – Jun 2025 · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

• Rishi involves in strategic planning, data-driven decision-making, project management, and foster relationships with key accounts to drive growth and success within the digital market.
• Strategising for Growth-My primary objective lies in unlocking the next level of growth for a portfolio.
• This involves leveraging platform-level insights to identify growth opportunities
• Monitoring Unit Economics-This includes analysing metrics such as profitability, cost per acquisition, and customer lifetime value.
• Portfolio Growth Management- One of my key tasks is to grow the portfolio MoM in terms of Gross Merchandise Value (GMV).
• Current Projects: Some of the major projects i am are currently working on is include commission uptick, raising monthly incremental value, and increasing growth in terms of menu opens and average order value (AOV). Additionally, focusing on supercharging funnel metrics at a restaurant level and increasing cash flow to Zomato.
• Driving Affordability Pricing- leading initiatives to drive affordability pricing for 20% of order volume in subzones, ensuring that Zomato remains competitive

Oct 2022 – Sep 2023 · 11 mos · Bengaluru, Karnataka, India · On-site

• Passionate about powering the world of good, I worked with Goodera, a global leader in rebuilding corporate volunteerism across 70+ major countries across the Globe. I took charge of the day-to-day planning, execution, and troubleshooting within the realm of customs. I adeptly handled interactions with third-party Customs House Agents (CHAs) and freight forwarders, leveraging my expertise to identify and resolve any issues that arose.
• With a keen focus on cost optimization, I took pride in efficiently managing supply chains to maximize operational efficiency. By implementing strategic initiatives, I contributed to enhancing productivity and streamlining processes while ensuring timely and seamless delivery of goods.
• I worked closely with cross-functional teams to collaborate, identify opportunities, and implement innovative solutions that drove excellence in logistics and supply chain management.
• With a comprehensive understanding of the global marketplace, I was adept at navigating complexities and adapting to changing dynamics to drive growth and achieve organizational goals. By leveraging my expertise in supply chain management, I contributed to Goodera's mission of empowering corporations to make a difference through effective volunteerism.

Dec 2020 – Aug 2022 · 1 yr 8 mos · Karnataka, India

• By creating solutions that harness and amplify technology in the most meaningful way at Dell Technologies
• My expertise lay in handling customer queries within the Laptops,Desktops and Alienware space, where I provided top-notch technical solutions and Oversaw order management to ensure timely deliveries that exceeded client expectations.
• Demonstrated my commitment to customer satisfaction by effectively addressing and resolving escalations from clients.
• Building and maintaining strong client relationships was a cornerstone of my work at Dell, We were successfully able to collaborate with the clients and customers while there was a pandemic and the global supply chains were disrupted.
• Furthermore, I actively contributed to projects aimed at equipping cross functional teams with the skills to handle irate customers and engage in productive discussions. By adhering to the legal requirements in the UK and Ireland region, I helped mitigate potential issues and maintained a positive customer experience while safeguarding the company's interests.