Varna Kumar — Director of Engineering

Senior Technical Manager with 14+ years driving Digital Transformation and BSS/CRM solutions for global telecom operators. Specialized in leading high-impact technical teams across cloud-native infrastructure, production operations, and system integration, delivering measurable business outcomes including 40% incident reduction and 20% SLA compliance improvement. Technical Leadership & Cloud Innovation: Expert in architecting and deploying Docker, Kubernetes, and Rancher containerized solutions. Proficient in MongoDB, PostgreSQL, and SQL optimization for enterprise-scale systems. Hands-on DevOps practitioner leveraging CI/CD pipelines and Infrastructure as Code for seamless deployments. Digital Transformation Expertise: Spearheaded end-to-end BSS/CRM implementation for East Africa, Middle East Telecoms, Specialized in Billing Systems, Rating & Billing engines, Order Management, and Customer Relationship Management (CRM) platforms. Proven ability to translate complex business requirements into scalable technical solutions aligned with CSP operational needs. Production Excellence & RCA Mastery: Led cross-functional teams in incident management, root cause analysis (RCA), and performance monitoring. Expert in SLA compliance management, system reliability engineering, and proactive problem resolution. Real-time alert monitoring and capacity planning ensuring 99.9%+ uptime across production environments. Testing & Quality Assurance: Delivered comprehensive test automation frameworks using Selenium, Katalon Studio, and Robot Framework. Advanced performance testing expertise with JMeter, Postman, and API testing. Proven track record in security testing, integration testing, and E2E validation across mobile, SaaS, and cloud applications. Agile Leadership & Collaboration: Proficient Agile/Scrum practitioner coordinating distributed teams across India, Africa, and Middle East. Skilled in stakeholder engagement, cross-functional collaboration, and driving organizational transformation. Proven expertise in change management and process optimization, supporting DEI initiatives and building diverse, high-performing teams. Global Experience: 15+ onsite international projects spanning Nigeria, Kuwait, Uganda, and Ghana. Recipient of multiple STAR awards and Best Performing Team recognitions. Committed to innovation, mentorship, and building scalable solutions that drive customer satisfaction and business growth.

Stackforce AI infers this person is a Telecommunications expert with a strong focus on Digital Transformation and cloud-native solutions.

Location: Kuwait City, Kuwait

Experience: 14 yrs 8 mos