Feb 2022 – Mar 2023 · 1 yr 1 mo

• Planned, organized, designed and created dashboards to increase visibility into the business for the CXOs, the leadership, the customer success and the product managers.
• Led the generation and delivery of insights on customer behaviour, pain points, and opportunities to enhance the product experience and improve personalisation.
• Contributed to product roadmaps through the presentation of data-based recommendations supporting product discovery, research, and experimentation.
• Defined our north star metrics, measured its impact, and deep dived into the data to find supporting insights.
• Mentored a group of product analysts, ensuring the team is a core partner in data-informed product development.

Apr 2019 – Feb 2022 · 2 yrs 10 mos

• Supported Product teams to define and monitor KPIs against which they could measure product performance. Regular tracking against those metrics with the root cause analysis to achieve the results.
• Gathered data, applied advanced statistical methods, and presented actionable insights to help the leadership and product team make informed business decisions, make product strategy and roadmap and drive growth.
• Collaborated with leadership team and developed new strategies for improving our product performance such as improving the product adoption and stickiness which would thereby ensure reduction in churn. Built churn framework that observed customer behaviour, industry patterns, customer product satisfaction and usage and predicted churn 6 months before the renewal.
• Planned, organized, directed, and controlled the activities/projects that would help the company scale up to enterprise level and ensure great customer satisfaction. Built and executed a plan to increase G2 reviews from 130 to 1650+, Capterra reviews to 100+, improve NPS by 75% thereby taking the company to #1 enterprise product by G2 from 2020.
• Operationalize OKR’s and supported product teams in defining metrics for new and legacy features, baseline measurements & targets. Then analyzed the impact for all improvements we created in our product.
• Defined, built, and streamlined overages model for the company and generated revenue around $1.3M in 2021.
• Managed stakeholders across the globe as a part of operations delivery. Collaborated with all the departments within the company to drive change and implement recommendations and ensure high quality service delivery and execution.
• Fostered data culture across products and technology by actively sharing insights, and ideas and building strong relationships.
• Managed operations through end-to-end planning, metrics review and root cause analysis, and delivered results in a fast-paced environment.

Jul 2016 – Mar 2019 · 2 yrs 8 mos

• Pioneer the product analytics team and single handedly managed the team for next 4 years.
• Partnered with key business stakeholders to capture their analytical requirements and to build and communicate these through reports and dashboards.
• Defined, built, and streamlined processes, tracking metrics, documentation, tools, and reports to help the product and business function well. Replaced and eliminated time consuming processes thereby increasing the efficiency and productivity of the teams.
• Implemented the full suite of AppCues and WalkMe solution. Analyzed the user usage metrics and collaborated with the product managers to improve product adoption by building in-app guidance and personalized workflows.
• Supported product teams to identify underlying user behaviour, providing valuable insights and made strategic recommendations for innovation.
• Worked closely with product managers, design, engineering across these teams to track user behavior across products and promoting data managed outcomes.
• Defined Implemented and managed all company tools such as Mixpanel, FullStory, Segment, Amplitude, CRM, Google Analytics.
• Developed best practices around the platform by extracting data from multiple databases.

May 2016 – Jul 2016 · 2 mos

May 2015 – Jul 2015 · 2 mos · Mumbai Metropolitan Region

• 1. Responsible for risk analysis of a fortune 500 company with market cap of INR 165.4 billion
• 2. Analyzed possible approaches to improve product sales margin. Suggested moving to cloud to ensure better and hassle free infrastructure management
• 3. Analyzed the financial statement of client with the competitive companies in India and around the world
• 4. Forecasted the impact of smart cities, GST, mobile banking/cashless economy on sales of the client’s company
• 5. Identified the target market for client in five different countries comparing relevant economic factors
• 6. Evaluated the impact of China stock market meltdown and the crisis in Greece on commodities

May 2014 – Jul 2014 · 2 mos · Mumbai

• 1. Analyzed large and small Market Capitalization Companies
• 2. Comprehensively gained knowledge about the functioning of securities markets, the mechanism of exchanges and about trading in broking firms
• 3. Analyzed financial status quo of various firms through systematical study of their financial statements.
• 4. Estimated and projected certain future Index fluctuations for better investment opportunities in the market.

Jun 2013 – Jul 2013 · 1 mo

• 1. Predicted the compounds which were unknown, being shown in Gas Chromatography graph.
• 2. Inspected certain polymer drugs and suggested efficient ways to synthesize and purify them.