Nov 2023 – Apr 2025 · 1 yr 5 mos · Amsterdam, North Holland, Netherlands

• Coordinate the onboarding process and employee lifecycle in all European entities (Netherlands, Belgium, Germany, France, UK) including drafting contracts and letters, onboard employees in HRIS, and ServiceNow, request equipment and access, initiate relocation process and visa application etc.
• Structure and enhance the People Operations processes (automate and enhance the communication, coordinate all stakeholders, enhance the process to be compliant and according to ISO standards).
• Create and structure the Onboarding Coordinator and People Specialist role by creating documentation and process playbooks
• Coordinate the offboarding process end to end (creating the documentation, informign the relevant stakeholders, raise tickets, ensure assets are returned and inform payroll on timely manner)
• Responsible for all leave policies (sickness, maternity-paternity) and HR process within the organization.
• Handle sickness case management with often catch ups with the Occupational Health provider, the line managers and organizing the plan of action according to Dutch legislations.
• Execute Performance Development Cycle (mid-year and end-year reviews) creating the cycles but also with metrics, run many calibration sessions with several departments to ensure fairness and support payroll with bonus and merit increase
• Coordinate payroll with all letters and mutations, shared in a timely manner to meet the deadlines.
• Execute in the reorganization of the company, mapping the processes and ensure compliance and efficiency, prepare the letters and the communications
• Handle and resolve conflict, difficult discussions and situations.

Feb 2023 – Oct 2023 · 8 mos · Amsterdam, North Holland, Netherlands

• Drafting new joiners' contracts and letters for Netherlands, Germany, France, UK and Belgium
• Onboard new joiners in HRIS, training platforms, IT and Service Now to request equipment and accesses
• Enhance onboarding processes internally
• Communicate with all stakeholders to ensure a great experience
• Initiate relocation process and visa sponsorship
• Coordinate onboarding and resolve issues
• Manage offboarding and withdrawals

Feb 2022 – Feb 2023 · 1 yr · Amsterdam, North Holland, Netherlands

Nov 2016 – Mar 2021 · 4 yrs 4 mos · Piraeus

• Front Desk & HR Administrator
• Support the recruitment procedure by identifying appropriate CV
• sources, assessing CVs and conduct phone and competency-based
• interviews for low and middle level positions.
• Assist in the training process for both employees and clients by
• organizing training sessions, updating training databases and records
• and drafting training certificates.
• Administer employee records, update HRMS with any kind of leave
• request and provide reports to the Group HR Manager.
• Greet, communicate with and welcome visitors and clients (wholesale
• and retail).
• Answer all the customers' questions and handle promptly their
• complaints via any means of communication.
• Manage letters, packages

Mar 2014 – Nov 2016 · 2 yrs 8 mos

• Zara - Inditex Group
• September 2014–November 2016 [Commercial Trainee]
• Drove sales by providing a holistic approach to store management
• (e.g., stock control, visual merchandizing, cash handling)
• Manage customer complaints and achieve excellent customer
• experience
• Trained new salespeople in customer service, sales techniques and
• internal processes.
• March 2014–October 2014 [Sales Representative]
• Served customers by providing specialized support in selecting
• products.
• Responded to customers’ questions and handle their needs
• professionally based on their personality.