Oct 2020 – Jan 2023 · 2 yrs 3 mos · Noida, Uttar Pradesh, India · On-site

• As the Global Delivery Head for Data & Analytics, I led the development of the departmental culture, policies, and strategy in a team spread across North America, Europe and APAC.
• Doubled Revenue in 2 years through talent fulfillment across global client requirements via coordination with talent acquisition and resource deployment teams
• Increased Headcount by 135% in the most challenging Talent Acquisition years in the industry. Drove Talent Development through creation and implementation of strategies around up-skilling and cross-skilling in technologies like Snowflake, Python, AWS, Azure, MSBI, PowerBI, Tableau, Qlik, Informatica, Spark, Scala and Kafka
• Ensured bright, enthusiastic and capable teams are aligned to and deployed against Data Engineering, Analytics and Data Science projects with the highest business impact
• Drove Margin Improvement through initiatives related to optimization of existing departmental policies, project team structures, bill rates, and other operational levers
• Drove creation of capabilities in the areas of Big Data (Spark, Scala, Kafka, Hadoop), Informatica and Microsoft Azure
• Conducted industry specific strategic projects like 'InsureTech Survey', as well as 'Insurance Analytics Use Case Library' creation

Mar 2020 – Oct 2020 · 7 mos

• Moved the organization from a 100% in-person mode to 100% WFH mode including the following technology interventions-
• Responsible for Researching, Procuring and Configuring Devices and Network to enable work from home option for employees as a response to the Covid-19 lockdown
• Led troubleshooting of issues related to Exchange Server, Multi-Factor Authentication, SSL, etc.
• Strengthened Mail Deliverability through the fine-tuning of variables like SPF, DKIM and DMARC
• Converted website from HTTP to HTTPS in coordination with Certificate Authority and Web Hosting provider, including installing relevant plugins to upgrade website backend.
• Initiated use of SEO plugin, keyphrases, snippets and XML Sitemaps, etc. as part of SEO and SEM efforts
• Pioneered the use of Microsoft Forms, Google Forms & Caldera Forms along with Microsoft Power Automate in order to support operational programs and automation of manual Registration and Submission processes for competitions and campaigns
• Introduced the use of Microsoft Teams, Zoom and Google Meet in order to improve remote coordination between staff
• Created Intranet using Microsoft Sharepoint in order to create a single strategic view for all staff
• Initiated the use of Microsoft OneDrive in order to store content in a shareable manner
• Initiated the optimization of Telecom spend while increasing network availability as well as bandwidth from 100Mbps to 300Mbps
• Initiated Blogs to capture the Covid-19 stories of school students, teachers and principals
• Initiated Twitter training and implementation of best practices, resulting in a 10x increase in follower-ship within a month
• Initiated the use of Email Marketing Management software to increase reach while improving deliverability

Jul 2017 – Present · 8 yrs 8 mos

• Advisor on all aspects related to Data & Technology
• Initiated Descriptive Analytics through Power BI
• Initiated AI usage through ChatGPT

Jul 2017 – Feb 2020 · 2 yrs 7 mos

• Leading the Delivery Unit for a US based bank with $152B in assets, inclusive of all Application Support, Application Maintenance, Application Development, and Platform Consolidation activities related to the Extract, Transform, Load(ETL) portfolio.
• Responsible for leading & motivating multiple teams/ sub processes, with accountability on all Business Service Delivery parameters.
• Encourage and implement continuous improvement measures on day-to-day basis within assigned teams through Automation and Innovation efforts.
• Led the response to an RFP to support client’s Journey to Cloud initiative to build AWS based Data Lake
• Led the development of a Cloud Assessment Tool to enable global clients in making strategic and architectural decisions between Amazon Web Services(AWS), Google Cloud Platform(GCP), and Microsoft Azure while moving their Data Infrastructure to the cloud.
• Developed business case for Machine Learning enabled metadata management capability of Cloud-based Data Warehouse and Analytics solution offering.

Apr 2015 – Jul 2017 · 2 yrs 3 mos

• Led agile analytics development for Canadian integrated resources provider in the areas of Pricing, Inventory Management and Performance Metrics.
• Led solution design for implementation of SAS ECM for Global Securities and Investigation group within Canadian Bank in support of its goal to enhance its investigative capabilities.
• Led the design of Inbound Campaign Management capabilities using SAS RTDM for Canadian Telecommunications company in support of its $77M revenue enhancement goal
• Developed prototype of Prospect Analytics through Cloud based model for Canadian Asset Custodian in support of its 3 year goal to increase AUM by $1.5B
• Advised Canadian Bank on leading practices in Anti-Money Laundering Process Automation
• Advised North American Pharmacy Benefits Manager on the creation of an Internet of Things based Diabetes Management Solution
• Developed Analytics IT Operating Model for Global Analytics & Strategic Insights group of global Consumer Products company incorporating Functional Model, RACI, Role Chart & Scenarios
• Led development and hosting of Innovation Strategy workshop for North American Pharmacy Benefits Manager and its Life & Health Insurance partners
• Led pursuit to develop Digital Technology Roadmap for Canadian Life & Health Insurer
• Led RFP response development for Canadian Bank to refresh its target state MDM enterprise architecture, develop a supporting organization & governance model and produce the related capability initiative roadmap.
• Led RFP response for meeting the Analytics Self-Service, Report Redesign & Data Science needs at Global Life & Health Insurer

Oct 2012 – Feb 2015 · 2 yrs 4 mos

• As the Chief Operating Officer for Analytics, coordinated all operational aspects of the creation of Deloitte’s Analytics program to achieve $70M+ in annual sales and pipeline of $134M:
• o Led the strategic planning process by being actively involved in all programs and services, developing a broad and deep knowledge of all programs
• o Executed 70+ events through marketing strategy to develop awareness in 600+ clients and influencers
• o Identified opportunities for firm to leverage cross-program strengths to take advantage of new opportunities, implement new programmatic strategic initiatives and to address organizational challenges through liaison with Service, Geography, Industry & Domain leaders
• o Developed and implemented training and enablement programs to expand the capacity of all staff, enabling development of awareness and capabilities for 800+ internal practitioners
• o Managed an annual operational budget of $1M to develop operational controls, administrative and reporting infrastructure for execution of activities & capture of performance measurement, and people systems to effectively grow the organization while ensuring financial strength and operating efficiency
• o Built alliance plans for partners like IBM, Oracle, SAP, Qlikview and Tableau; as well as identifying acquisition targets
• Managed P&L and resource utilization in role as Practice Operations Leader
• Developed a Big Data Digital Strategy for a Municipal Library System targeting the creation of the 360 view of Customer through a roadmap of physical and online touch-point automation initiatives covering the capture of 19M customer visit details
• Led the Reporting Technology & Information Governance Strategy of a University covering structured data and digital content, to drive a set of student lifecycle aligned analytical models, and developing a data governance model to sustain self-service program analysis efforts

Dec 2008 – Sep 2012 · 3 yrs 9 mos

• Presided over the development of a National Data Integration Strategy and Roadmap to drive data integration from 40+ fundraising and 30+ mission programs, in support of Canadian Not-For-Profit clients' cross-provincial merger. Developed Geo-Spatial Analytics and Crowdsourcing based business glossary pilots in support of strategy
• Directed the functional analysis and ITIL 2011 framework driven IT Organizational design of the 20+ FTE IT department of a North American Real Estate Investment Trust supporting over 50 million sq. ft. of residential and commercial real estate holdings across North America valued over $10B
• Analyzed Information Management related People, Processes, Technology & Governance for Canadian P&C Insurer to identify the desired future state foundational capabilities needed to drive transformation in market competitiveness
• Scoped strategic priorities and challenges of Canadian Worker’s Compensation Insurance provider to identify Claims & Underwriting Analytics opportunities for reducing a $10B+ unfunded liability
• Designed the Enterprise Customer Analytics Architecture for China based Gaming client to support its Customer Centric Strategy
• Advised Global Re-Insurance company in determining BI Architecture options to support cross-functional reporting
• Created an ITIL based Operating Model for Local Health Integration Network (LHIN) Partnership consisting of 26 hospitals jointly implementing Data Centre Consolidation to reduce Infrastructure As A Service (IaaS) costs related to a 2000 server footprint

Sep 2005 – Nov 2008 · 3 yrs 2 mos

• Directed the reporting, analytics and data warehouse team for a US State Insurance Department. Drove the Business Intelligence strategy for the Insurance Department to meet the decision support needs of Governor’s Office of Healthcare Reform, Legislators, Advocacy Groups and other stakeholders
• Enhanced value proposition around existing report metrics by creating business questions, as well as augmenting metadata repository from client interviews as part of US Insurance Company’s creation of a common Business Information Model across divisions in multiple states

Jul 2003 – Aug 2005 · 2 yrs 1 mo · Greater Nashville Area, TN

• Provided Healthcare Claims Resolution, Credit Balance Resolution, Data Mining, Coordination Of Benefits and Subrogation services -
• Detected claims fraud and overpayments worth $30 million for multiple health insurance clients using AI/ML techniques like Regression, Decision Trees, Neural Nets, etc.
• Identified opportunity for the company to save $72,000 per year by streamlining expense management process
• Evaluated Business Analytics tools (SAS Enterprise Miner, SPSS Clementine, Angoss Knowledge Studio, KXEN, etc.) and initiated the use of Predictive Modeling concepts in the firm.
• Improved response and resolution times on response issues by 33% through process reengineering.

Oct 1999 – Aug 2001 · 1 yr 10 mos · Greater Los Angeles Area

Aug 1997 – Oct 1999 · 2 yrs 2 mos · Noida Area, India