Pragya Saraswat

Product Manager

Bengaluru, Karnataka, India6 yrs 4 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

5+ years of experience in Product Management.
Expert in building AI-powered SaaS solutions.
Recognized for outstanding impact on client outcomes.

Stackforce AI infers this person is a SaaS Product Manager with expertise in AI-driven solutions and customer support tools.

Contact

Skills

Core Skills

Product ManagementAi-powered SolutionsSoftware Engineering

Other Skills

AI governanceAI toolsAI-driven automationAlgorithm DesignCC++Cloud ComputingCommunicationData AnalysisData StructuresDatabasesDigital MarketingGrowth MarketingJUnitJava

About

I’m a Product Manager with 5+ years of experience building impactful SaaS and enterprise platforms across global organizations like Unilever, Sprinklr, and MakeMyTrip. With a foundation in software engineering and a passion for solving complex problems, I specialize in delivering AI-powered solutions that drive measurable business outcomes.

Experience

Unilever

Product Owner

Feb 2024 – Present · 2 yrs 1 mo · Bengaluru, Karnataka, India

Leading global legal tech product strategy across patents, contracts, compliance, and AI governance for 190+ countries
Built and scaled AI-powered tools to automate claims management and streamline legal workflows, increasing efficiency and reducing manual effort
Building global ethics and compliance platform used by 125,000+ users, enabling secure and scalable issue reporting and investigation
Spearheaded migration of enterprise contract management and eSignature platforms, reducing operational costs and improving user experience

AI governanceclaims managementlegal workflowsethics and compliance platformcontract managementeSignature+2

Sprinklr

3 roles

Lead Product Manager, Success

Promoted

Apr 2023 – Jan 2024 · 9 mos · Gurugram, India

Built enterprise-grade SaaS CRM and customer support tools for Fortune 500 clients across multiple industries
Launched AI-driven FAQ and response automation solutions, resulting in a 42% CSAT improvement and 15–34% faster support resolution times
Developed a generative model to suggest replies based on historical brand conversations, enhancing support team productivity
Implemented intelligent workflows to route customer reviews, identify intent, and reduce redundant manual triage — saving time and resources
Led product research, competitor analysis, and market benchmarking to shape long-term product strategy
Recognized with Sprinklr’s “Top Performer – Customer Product Gold Award” and “Spot Award” for outstanding impact on client outcomes

SaaS CRMcustomer support toolsAI-driven automationproduct researchmarket benchmarkingProduct Management+1

Product Manager, Success

Promoted

Apr 2022 – Mar 2023 · 11 mos · Gurugram, India

Product Analyst

May 2021 – Mar 2022 · 10 mos · Gurugram, India

Indian institute of management ahmedabad

Winter School Participant

Dec 2022 – Dec 2022 · 0 mo · Ahmedabad, Gujarat, India

Got selected as part of a 40-member cohort to Winter School 2022 at IIMA. It includes activities, workshops and seminars conducted by academicians and practitioners in the development and policy sectors, faculty from esteemed institutions, government officials, civil society organisations and activists.
It concludes with participants proposing a practical project that they will undertake in the development sector.
Certificate Link - https://drive.google.com/file/d/1mSOTNxmBCKfnS7WxWk49zf7-9tkTZWb0/view?usp=sharing

Makemytrip

2 roles

Software Engineer

Jul 2020 – Apr 2021 · 9 mos · Gurugram, India

Implemented easy modification in hotel bookings to help customers during Covid
Redesigned price caching to reduce price change occurrences during user journey
Programmed efficient fixes to address customer issues with hotel bookings and cancellations

hotel bookingsprice cachingcustomer issuesSoftware Engineering

Software Engineer

Jun 2019 – Nov 2019 · 5 mos · Gurugram, India

Software Development Intern in the Hotels Division of MakeMyTrip
Developed a Spark Application for Price Mismatch
Awarded Pre-Placement Offer for exemplary performance among interns

India meteorological department

Software Engineering Intern

Jun 2018 – Jun 2018 · 0 mo · New Delhi, Delhi, India

Developed tool to locate real time raw data produced by 23 stations & identify missing data/errors
Redesigned the UAID(Upper Air Instrument Division) website using HTML5 & CSS

real-time datawebsite redesignSoftware Engineering