Priyanshu Negi

Operations Associate

New Delhi, Delhi, India2 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Achieved 15% increase in FCR rate.
Led implementation of a new operational system.
Strong expertise in data analytics and team management.

Stackforce AI infers this person is a skilled Operations Analyst in the Fintech sector with a strong focus on data analytics.

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Skills

Core Skills

Banking OperationsRisk ControlData AnalyticsOperations ManagementTeam Management

Other Skills

AHT ReductionAnalytical SkillsAnti-Money LaunderingCRMCoachingCustomer Relationship Management (CRM)Data AnalysisData CollectionDecision-MakingDispute ResolutionE-commerce SEOEscalations ManagementFCR ImprovementFraud AnalysisFraud Detection

About

An experienced professional having expertise in Banking, Retail and E-commerce domain, currently working as an Operations Analyst at American Express which is one of the largest bank and biggest product based company in U.S. At American Express also known as Amex, I am part of the Global Business group (Australia, New Zealand, U.S, U.K). Previously, I worked as a Teammate at Taskus, where I was part of an international process that challenged me to interact with diverse cultures, develop new skills, and consistently deliver quality service to our clients. With the support of my team and leaders, I successfully achieved several operational goals, including increasing the FCR rate by 15%, reducing average handling time by 10%, and leading the implementation of a new system that significantly improved operational efficiency and accuracy. Additionally, I have strong knowledge in Workforce Management (WFM), Real-Time Management (RTM), and reporting using Power BI and Excel. I thrive in dynamic roles and value the opportunity to learn from my peers and leaders while contributing to the success of the organization. I am also pursuing a Bachelor of Computer Applications degree at Amity University, with a focus on Data Analytics. I am passionate about leveraging data analysis techniques to solve real-world problems and have completed various projects using industry-relevant tools and methodologies. I have actively participated in workshops and competitions to continually enhance my knowledge and skills. My goal is to further develop my expertise in team management, problem solving, escalations management, and data analytics, while seeking new opportunities for growth and advancement in my career.

Experience

American express

2 roles

Senior Analyst

Promoted

Nov 2025 – Present · 4 mos · Gurugram, Haryana, India · Hybrid

Operations Analyst

Oct 2024 – Oct 2025 · 1 yr · Gurugram, Haryana, India · Hybrid

In my role as an Operations Analyst (Band 28) at American Express, I am responsible for managing the Credit Department (lies in Global Service Group), which encompasses critical functions such as fraud detection and prevention, risk assessment and mitigation, and dispute resolution. I oversee these operations for U.S Site, ensuring all processes align with regional requirements and regulatory standards. My work involves implementing proactive strategies to safeguard financial assets, minimize risk exposure, and resolve disputes efficiently while maintaining the highest levels of service quality and operational accuracy.

Fraud DetectionRisk AssessmentDispute ResolutionOperational AccuracyBanking OperationsRisk Control

Career break

Career transition

Sep 2024 – Oct 2024 · 1 mo · Gurugram, Haryana

Incoming Operations Analyst at American Express.

Taskus

Teammate

Jun 2024 – Sep 2024 · 3 mos · Gurugram, Haryana, India · On-site

As a Teammate at TaskUs, I was responsible for overseeing the technical operations of a Business-to-Business (B2B) international process within the Tech department.
My role involved leveraging skills in HTML coding to create and modify web-based solutions, utilizing Python for scripting and automation tasks, and working with SQL to extract and analyze data from Splunk, a powerful data analysis and monitoring platform.
Develop and maintain detailed reports and dashboards to track key performance indicators (KPIs).
Extract, transform, and analyze large datasets to identify trends, insights, and opportunities for improvement.
Provide actionable insights and recommendations to support business objectives.

HTML CodingPythonSQLData AnalysisReportingData Analytics+1

Concentrix

2 roles

Senior Operations Representative

Promoted

Mar 2024 – Jun 2024 · 3 mos · Gurugram, Haryana, India

Promoted as Senior Representative- Ops
Job Responsibilities include-
Data Collection, analysis and reporting
Responsible for the day-to-day supervision of a team including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
Effective Planning and Prioritization to drive performance
Stay current on internal work processes, policies, and procedures. Attend required manager development training.
Effective knowledge sharing through timely cascade of all client/quality updates
Regularly impart effective coaching to direct reports, ensuring consistent high-performance delivery

Data CollectionTeam SupervisionPerformance MonitoringCoachingTeam ManagementOperations Management

Operations Representative

May 2023 – Feb 2024 · 9 mos · Gurugram, Haryana, India

Job Responsibilities Include:
Maintaining Key Performance Indicators (KPI)
Increasing the FCR and Reducing AHT
Participate in activities to improve business performance
Prepare complete and accurate work including appropriately notating accounts as required.

KPI MaintenanceFCR ImprovementAHT ReductionOperations Management