Jun 2023 – Sep 2023 · 3 mos · Mumbai

Oct 2021 – May 2023 · 1 yr 7 mos · Bengaluru, Karnataka, India

• All things Fraud & Risk at FamPay
• Real time transaction monitoring - built alerts based on historical fraud patterns
• Data Analysis - Identifying transaction patterns and user app behaviour of fraudulent users
• User fraud reporting - Built in-app fraud reporting flow for users
• User Awareness - Doing user awareness campaigns in app, on social media and SMS based on recent fraud trends
• AML Screening service - Built AML screening service to comply with RBI regulations
• Rule/Risk Engine - Worked with engineering team in defining features and flow for the FRM product
• Risk scoring users - Built a mechanism to score all users and categorise them into high, med or low risk
• Stakeholder Management - SPOC for all things related to fraud for regulators, banks and other LEAs
• Investigations - Set up process & procedure to investigate the alerts to conclude if user is a bad actor
• Anomaly alerts - set up real time slack alerts based on suspicious activity and analysing root cause
• Chargebacks - Built and streamlined procedure for chargebacks with payment gateway providers

Jan 2021 – Sep 2021 · 8 mos

• Report Automation for operations team
• Python Web automation for manual process
• Process improvement

Jan 2019 – Dec 2020 · 1 yr 11 mos

• Data Analysis - Fraud Data analysis for patterns
• Fraud Tools - Defining and Fine tuning parameters on Experian to catch bad actors
• Fraud Investigation - Creating investigation procedure to identify fraud
• Process automation - Web automation to eliminate manual efforts in the process of investigation
• Report automation - auto generate and email fraud reports to leadership
• Scope shift - was instrumental in shifting nature of work from operations to analytics

Aug 2016 – Dec 2018 · 2 yrs 4 mos · Bengaluru Area, India

• Sanctions Screening - Investigation of hits
• Process improvement - Identifying gaps in the existing procedure and fine tuning it which was followed by a team of 150 investigators
• Training - Trained the entire sanctions function on certain investigation procedures & sharepoint tool
• Mentoring - Mentored new investigators on certain investigation procedures
• Sharepoint - Built a number of sites for investigators & managers for various purpose

Jan 2016 – Mar 2016 · 2 mos

• Power system analysis and Electrical automation - Involved in making an automation model for a steel plant in Bangladesh