Himanshu Saxena

Operations Associate

North Delhi, Delhi, India14 yrs experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven expertise in operations management and client servicing.
  • Strong analytical skills in risk control and process improvement.
  • Excellent problem-solving abilities in high-pressure environments.
Stackforce AI infers this person is a skilled professional in Fintech with a focus on operations and client management.

Contact

LinkedIn

Skills

Core Skills

Customer ServiceProcess Improvement

Other Skills

Adherence activities managementAnti Money LaunderingBrexit changesBusiness accountCorporate StrategyCorporate Tie-upsCorporate level analysisFinancial AnalysisFraud InvestigationsInventory ManagementKYCKnowledge Process Outsourcing (KPO)Leave ManagementMicrosoft ExcelOnline training

About

-Experienced in handling a wide range of functions, such as operations management (Risk Control), Investment Operations Management, Client Servicing & KYC Compliance. Demonstrated ability to deliver consistent results through effective process improvement measures for client service operations by analyzing business risks for all processes. Adept at building excellent rapport with clients/customers. Ability to work under pressure independently as well as in team environment. Excellent problem solving and customer relationship management skills proven through work experience

Experience

American express

Lead customer care professional/Analyst

Dec 2016 – Present · 9 yrs 3 mos · Gurugram, Haryana, India

Customer ServiceKYCProcess ImprovementTeam Management

Royal bank of scotland business

Senior Analyst

Apr 2012 – Dec 2016 · 4 yrs 8 mos · Shastri Park

Education

Institute of Management Technology, Ghaziabad

PGDM

Jan 2013 – Jan 2016

Delhi University

Bachelor of Commerce (B.Com.)

Jan 2008 – Jan 2012

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