Nishant Suri

Product Manager

Bengaluru, Karnataka, India10 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Over a decade of experience in product management.
Led significant growth in fintech payment solutions.
Expert in building innovative customer-centric products.

Stackforce AI infers this person is a Fintech Product Manager with extensive experience in payment solutions and customer engagement.

Contact

Skills

Core Skills

Product ManagementProduct StrategyStakeholder ManagementSales SupportSoftware Engineering

Other Skills

API Product ManagementAPI integrationsAnalyticsB2C MarketingBNPLBank account verificationCC++Checkout offersClient EngagementContent MarketingCore payment APIsCustomer ServiceData AnalysisDigital Marketing

About

Seasoned product manager with a decade plus experience in technology across multiple roles (complimentary stints in software engineering, sales, and consulting) in both startups and well-established organizations. At Razorpay, a leading Indian finech company, I have worked in multiple charters in the payments processing group , from building multiple payment platform capabilities spanning across all methods/instruments to currently leading our affordability & omni channel payments teams. I am passionate about creating innovative and meaningful products that solve real-world customer problems and generate business value. Finance & marketing major from ISB with an information technology engineering undergrad

Experience

Razorpay

3 roles

Associate Director,Product

Promoted

Oct 2024 – Present · 1 yr 5 mos

Managing a team of 5 PMs owning our Affordability and Unifed Commerce(Omnichannel) charters. Leading migration/merger of the offline stack across the entire lifecycle solving for builds around :
Merchant onboarding via agent/field team facing apps and APIs
Core payment processing capabilities across Cards, UPI, EMI across different acquiring bank and gateways
Multiple VAS features like Payment Offers, store hierarchy and analytics, POS Payment Links, DCC

Product ManagementStakeholder ManagementAPI Product ManagementProduct Strategy

Senior Product Manager

Promoted

Nov 2022 – Oct 2024 · 1 yr 11 mos

Affordability Charter - owning success for Bank and Brand EMI's, BNPL payment instruments on checkout and offers engine across both online and offline payments. Additionally, looking at new 0-1 experiments on the lending (B2C purchase financing) side. Co-owned GMV and NR, scaled the business 4x in ~3 years

Product ManagementAnalyticsGo-to-Market StrategyProduct Strategy

Product Manager II

Feb 2021 – Nov 2022 · 1 yr 9 mos

PM in the payments platform Group responsible for building pre-payment experiences and platform capabilities spanning different payment methods.
Owned our ML powered payment routing systems driving major SR and Net Revenue improvements
Owned our core payment & order APIs. Drove xxM$ incremental GMV growth via new feature builds
Owned our real-time downtime detection capabilities, self serve merchant experiences around newer payment instrument activation/onboarding, thereby improving overall merchant experience and driving reductions in service volumes/support ticket

Product ManagementAPI Product ManagementUser Experience (UX)Product Strategy

Kaleidofin

Product Manager

Sep 2019 – Feb 2021 · 1 yr 5 mos

Kaleidofin is an early stage Blume and Omidyar backed mass-market neobank working closely with MFI’s and their customers in the financial inclusion space. Built features for customer-facing, agent facing, and internal ops products, across web and android platforms.
Select experience :
Payment Collection: Responsible for building UI/API experiences, backend operations systems/tools, and setting up processes in coordination with operations/business teams.
Shipped numerous features & third-party integrations such as bank account verification (penny drop), API integrations enabling customers to pay via BC(Business Correspondent) networks, cash collection & recon systems, and numerous iterative functionalities to improve recurring NACH mandate set up success rates
Led product efforts around evaluating recurring payment modes such as UPI AutoPay and BBPS (Bharat Bill Payment System) and building out our digital credit line experience (loan application, backend loan processing/approval, repayment, and integration with external LMS (Loan management system)

Product ManagementCustomer ServiceAPI Product ManagementProduct Strategy

Soroco

Engagement Associate

Jul 2018 – Jul 2019 · 1 yr · Bengaluru Area, India

Soroco is a Boston - Bengaluru-based startup in the Automation/RPA Space. I worked on a team that built a data-centric process discovery and mining solution, helping clients make data-backed decisions on their RPA initiatives.
Some of the problem statements we worked on include " Which of my processes should I automate first" or "How can I make my employees more productive".
Experience with leading client engagements , project delivery and "productization" of our analytics offerings.

Client EngagementProject DeliveryData AnalysisProduct ManagementStakeholder Management

Hewlett packard enterprise

2 roles

Presales Consultant

Promoted

Jun 2016 – Apr 2017 · 10 mos

Supported sales deals for the ITOM [ IT Operations Management /Hybrid IT] suite of HPE Software in India mainly via requirement analysis, solution design, product demos, drafting RFP/RFI responses, stakeholder management & post-sales activities of product deployment

Requirement AnalysisSolution DesignStakeholder ManagementProduct ManagementSales Support

Software Engineer

Aug 2014 – May 2016 · 1 yr 9 mos

Part of erstwhile HP Software which merged with Microfocus in 2017.
Worked on B2B Software products(HPE Operations agent and Infra SPI) used by F500 companies. These were system management/ IT infrastructure monitoring products aimed at providing a single pane of glass view for reporting and resolution of all IT infrastructure
Built scripts that worked as ‘one click deploy’ system health monitoring policies for monitoring and remediation and also led test automation efforts across several product releases.
Additionally, reviewed product documentation/manuals & provided training to support teams.
Outside of regular work, I was also involved in organizing and participating in various hackathons, paper presentations, and was rewarded with a ‘Bias for innovation’ recognition by the site leadership team. Was also part of the core employee engagement team; organized & hosted cultural shows (500+ audience) among numerous other events.

Software DevelopmentTest AutomationDocumentationSoftware EngineeringProduct Management