Mar 2025 – Present · 1 yr

• Leading Strategy and Operations for Global Professional Services
• Business Transformation and Strategic Initiatives
• Employee Experience Management and Talent Development
• Business and Operational Performance Analytics

Apr 2024 – Feb 2025 · 10 mos

• Driving Strategy and Operations Excellence for a 350+ member global organization through Strategic Skill Development, Process Optimization, and Cutting-Edge Automation to maximize productivity and efficiency.
• Earned the "Leadership Excellence Award" for spearheading & delivering multiple business critical initiatives.

Apr 2023 – Mar 2024 · 11 mos

• Clocked 90%+ retention for a $75M+ ARR portfolio of top-tier strategic clients, leading a 14-member team to deliver consistent business value and client outcomes.
• Innovated product and relationship risk quantification frameworks to facilitate early risk identification and proactive mitigation, driving sustained client success.

Jun 2022 – Mar 2023 · 9 mos

• Generated $6.8M in net new revenue by architecting and executing a cross-functional strategic initiative with C-level attention.
• Championed user onboarding and retention efforts for the entire product suite by scaling best practices and optimising user activation workflows.
• Delivered a 90%+ retention on a $16M+ ARR portfolio while leading a team of 9 product specialists.

Apr 2021 – May 2022 · 1 yr 1 mo

• Awarded "Business Value Champion" for salvaging a $3M+ high churn-risk deal, delivering a 26% upsell within 90 days of joining.
• Awarded "Best Product Success Manager" for outstanding performance, achieving 90%+ customer retention and a 27% uptick in product adoption.
• Clocked 95%+ retention on a $7M+ ARR portfolio of strategic global accounts, ensuring customer satisfaction and value realisation through business outcome based tailored solutions.