Himanku Borah

Customer Success Manager

Bengaluru, Karnataka, India1 yr 9 mos experience

Key Highlights

Proven track record in customer support and success.
Strong skills in vendor management and business development.
Effective communicator with analytical problem-solving abilities.

Stackforce AI infers this person is a SaaS customer success professional with strong vendor management and support skills.

Contact

Skills

Core Skills

Customer ServiceProblem SolvingBusiness DevelopmentSales Growth

Other Skills

Analytical SkillsCommunicationData EntryData ManagementEnvironmental AwarenessInstructional VideosLeadershipManagementMarket EvaluationMarketingMentoringMicrosoft OfficeMicrosoft PowerPointMicrosoft WordNegotiation

About

I'm an experienced Customer success associate with a demonstrated history of working in a SaaS-based company. A productive person with skills like good communication, critical thinking and analytical reasoning, leadership, good at managing people and getting tasks done efficiently and effectively.

Experience

1 yr 9 mos

Total Experience

11 mos

Average Tenure

Current Experience

Recruiterflow

Customer Success Associate

Feb 2020 – Feb 2021 · 1 yr · Bengaluru, Karnataka, India · Hybrid

Bounce

Customer Support Representative

Feb 2019 – Dec 2019 · 10 mos · Bengaluru, Karnataka, India · On-site

Worked at Bounce - Bike Rentals as a Customer support executive, worked with the refunds specialist team to support the user of the app with all transactions and refund related issues
Took inbound calls in my first two months to support the customers and troubleshot in any issues with the app or the dockless bikes.
Did outbound calls to support users with dockless bikes and prevent the user to take bikes out of Bangalore city limits.
Managed data of all the issues of dockless bikes out of the Bangalore city limits.
On job training support to the new customer support batch.
Worked with the refunds specialist team to manage refunds related issues by identifying and prioritizing customer needs.

Customer ServiceData ManagementProblem SolvingCommunication

Wheelstreet - bike rentals

Business Development Intern

Jul 2018 – Oct 2018 · 3 mos · Bengaluru, Karnataka, India · On-site

Worked at Wheelstreet - Bike rentals as a Business development and operations intern helping in onboarding bike rental vendors for the company and collaborating with bike rental aggregator companies.
Managing emerging Bike rental vendors
Helped in sales growth with vendor management.
Maintained vendor relations with the company.
Evaluations of local market characteristics, and trends and effectively prioritize and manage the performance of bike rental vendors and aggregators to business values.
Creating value for bike rental vendors by identifying, clarifying, and prioritizing customer needs.
Resolving issues escalated by vendors.

Vendor ManagementSales GrowthMarket EvaluationBusiness Development