Stephanie Kwok

Product Manager

San Francisco, California, United States20 yrs 5 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expertise in AI for Good and digital transformation.
  • Proven track record in customer success leadership.
  • Strong cross-cultural leadership across multiple regions.
Stackforce AI infers this person is a Product Management and Customer Success expert in the SaaS industry.

Contact

Skills

Core Skills

Product ManagementBusiness TransformationCustomer SuccessProject ManagementBusiness ArchitectureBusiness Systems Analysis

Other Skills

AnalyticsBusiness AnalysisBusiness StrategyChange ManagementCompetitive AnalysisCross-cultural TeamsCross-functional Team LeadershipEntrepreneurshipGo-to-market StrategyIT StrategyIntegrationLeadershipManagement ConsultingRequirements AnalysisStrategy

About

• Product Management • Customer Success Leader • AI for Good • Strategy Consultant & Digital Transformation Leader • Global-Scale Operator • Cross-cultural leadership & on-the-ground project experiences in US, APAC, EMEA, and LATAM • High-Growth Startups & Enterprise Innovation • B2B & B2C Growth Strategies • Entrepreneurship & Social Impact with expertise in Emerging Markets • User-First Mentality all the way!

Experience

Eightfold

4 roles

Senior Product Manager, PM Lead for Talent Management & Mentorship Platform

Jul 2023Present · 2 yrs 8 mos

Product Management

Head of Product Operations, Eightfold® Talent Management

Promoted

Jul 2021Aug 2023 · 2 yrs 1 mo

Product Management

Director, Business Transformation

Feb 2021Jul 2021 · 5 mos

Business Transformation

Head of Customer Success

Aug 2018Jan 2021 · 2 yrs 5 mos

Customer Success

Tradeshift

4 roles

Director of Customer Success, US

Sep 2016Aug 2018 · 1 yr 11 mos · San Francisco

Customer Success

Senior Customer Success Manager

Promoted

Jul 2016Sep 2016 · 2 mos · San Francisco

Customer Success

Strategic Account Manager/Customer Success Manager

Apr 2015Jun 2016 · 1 yr 2 mos · San Francisco

Customer Success

Delivery Manager

Sep 2013Apr 2015 · 1 yr 7 mos · San Francisco

Project Management

Cisco systems

Product Manager MBA Intern

May 2012Aug 2012 · 3 mos · San Jose, California

  • Performed market assessment for a cloud-based, services product portfolio through researching industry trends and conducting regional stakeholder interviews in China, Japan & Korea.
  • Established value proposition based on product specialty, customer needs, and competitor analysis.
  • Defined go-to-market strategy to support Cisco’s growth plan in Asia Pacific market.

Br venture fund

Associate

Oct 2011Jan 2013 · 1 yr 3 mos

  • BR Venture Fund is a student-run, $1.2 million evergreen venture capital fund investing up to $250,000 per opportunity. The fund invests in a wide range of industries and business stages given the unique access it has to large intellectual resources. My role as an Associate is to perform due-diligence on potential investments, source deals, and facilitate exchanges between the Johnson school and other institutions at Cornell University.

Cornell university, s.c. johnson school of management

MBA, Entrepreneurship & Emerging Markets

Jan 2011Jan 2013 · 2 yrs

  • Sustainable Global Enterprise Immersion

Emerging markets institute - johnson graduate school of management

Emerging Markets Fellow

Jan 2011Jan 2013 · 2 yrs

Accenture

Senior Business Architecture Consultant

Feb 2007Sep 2011 · 4 yrs 7 mos · North America, LATAM, APAC

  • South America Implementation Lead – Accenture Global Compensation (Argentina & Brazil)
  • Executed successful deployment of global web-based system administering >$1B in compensation increases for 150,000 employees across 20 countries worldwide.
  • Analyzed current and future change impact to country HR operations which drove executive stakeholders to include countries in scope for implementation.
  • Fostered strong partnerships as the cross-functional lead to client teams, executive leadership, vendors, and tech teams.
  • Defined customization & integration requirements for LATAM. Derived insights to streamline user flow across 20 countries.
  • Led executive meetings, end-user training, and go-live support in South America.
  • Partner to APAC Region - Traveled to India & Philippines to host knowledge transfer meetings and change management trainings.
  • Team Lead – United States Postal Service Headquarters (Washington, D.C.)
  • Directed Surface Air Support System team to design a complex business transaction system handling $1.5B in payments per year to third party mail carriers. Turned $2M deal around by executing project on time and in 100% compliance with client’s desires.
  • Increased Accenture’s employee retention rate by mentoring analysts and hosting career coaching sessions for project teams.
  • Senior Consultant – The Global Fund (UK & Switzerland)
  • Selected by senior management for Accenture Development Partnerships, a competitive program for demonstrated high performers to apply business skills in the nonprofit sector.
  • Streamlined client’s core grant system and funding performance management to fight 3 of world's pandemics (AIDS, tuberculosis and malaria).
  • Senior Business Architecture Consultant – JPMorgan Chase & Co. (Chicago, IL)
  • Led compliance teams & Office of Foreign Assets Control to design system to interpret bank account data preventing accounts from sourcing terrorist transactions. Streamlined processes have yielded $2.5M in savings for client.
Product Management

Kimberly-clark corporation

Business Systems Analyst

Jul 2005Feb 2007 · 1 yr 7 mos · Neenah, Wisconsin

  • Developed .NET applications & provided global technical support to Sales Force and business units.
  • Acted as primary LAN Infrastructure Administrator to manage data process flow between mainframe and end-users worldwide. Interfaced with IBM MQSeries and IBM Tivoli Workload Scheduler to resolve technical issues.
  • Managed contractors on the team by providing daily direction, on-the-job training and subject matter expertise.
  • Interacted with external vendors like Nokia Intellisync to create methods to manage data synchronization of critical business data and applications across multiple mobile devices.
  • Worked with internal and external clients to analyze point-of-sale data to optimize order status data processing.
Business Architecture

Delphi automotive systems

Software & Quality Assurance Engineering Intern

Aug 2004Apr 2005 · 8 mos · West Lafayette, Indiana

  • Created and assessed software such as innovative OnStar emergency technology for automotive navigation and support systems.
Business Systems Analysis

The princeton review

Web Applications Intern

May 2003Aug 2003 · 3 mos · San Francisco, California

  • Designed and optimized company’s core product of web-based college applications for institutions worldwide. Created and launched company’s first ever business etiquette skills luncheon with executives for the entire internship program.

Education

Cornell Johnson Graduate School of Management

MBA

Purdue University

Bachelor of Science — Computer Science

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