Oct 2023 – Feb 2024 · 4 mos

Jan 2022 – Oct 2023 · 1 yr 9 mos

• Product lead - Core Conversation Intelligence
• ● Created long term product vision and strategy; aligned Executive leadership on the vision thereby building common understanding of the landscape and opportunities present - especially against launch of LLM models like GPT 3
• ● Own product roadmap and delivery for Conversation AI SaaS platform for 200+ clients including Fortune 500 companies
• ● Launched multilingual platform capabilities by expanding capabilities to 10 languages; increased TAM with upsell to 25000 contact center workforce within one year of launch; reduced onboarding time of a new language from 2 months to 3 weeks
• Analytics and Reporting
• ● Built analytics framework to align company strategy for use cases including “Build vs Buy”, “API connectors vs In-app Reporting”; created analytics maturity framework for internal stakeholders to understand long term progression
• ● Vendor evaluation and selection: Built business case for in-app reporting, identified vendors to work with, evaluating and leading the integration to build the capability and deliver value to end customer; forecasted adoption and negotiated with Looker for long term contract
• ● Created the pricing strategy for the new capability, aligned executive leadership on changes in pricing structure; designed Fair Use Policy to provide guardrails for Sales and CS team for new deals and upsells
• ● Led the GTM motion - onboarding Sales, CS team and early customers for the capability; launched the capability to market partnering with Product Marketing

Nov 2019 – Jan 2022 · 2 yrs 2 mos

• Workflow product: Agent Performance and Coaching
• ● Analyzed product problem area and identified gaps in product market fit; built and executed product roadmap from scratch
• ● Designed experiments to test the initial hypothesis and assumptions using clickable mockups and questions working along Product Design Team
• ● Prioritized roadmap to identify MVP and built the phase wise General Availability plan; identified repeatable value path for the users based on select set of first clients; proved the repeatability of the value across bigger set of clients
• ● Go to Market (GTM): Partnered with Product Marketing and Marketing function to come up with GTM plan; the GTM plan included Product positioning, sales battlecard, marketing collaterals and publicity push in digital media
• ● Customer Success: Identified and implemented Activation and Retention definitions with the CS team; established a path and definition for client success
• ● Built case studies with customers as a proof of value; determined a path for business case engagement for CS team

Apr 2019 – Oct 2019 · 6 mos

• Product Lifecycle Management: Managed multiple products including largest revenue driving product of VMock through key phase of growth from 15 clients to more than 200 clients over a period of 4 years; Clients include top FT B Schools and Ivy league institutions
• New Product Development: Led development of new AI product predicting career journey and helping candidates make the best decision to achieve career goals
• Designed scoring algorithm, problem solved for features & issues with developers; designed algorithms for driving analytics
• Text classification algorithm using neural networks, Natural Language Processing (NLP) using supervised and reinforced learning to classify text on a resume into predefined categories
• Product Strategy and Program Management: Spearheaded team of 16 to enable development and release of consumer dashboard featuring multiple products; project resulted in transformation of single product to multi-product platform; led organization wide project to implement Service Oriented Architecture (SOA) leading to overhaul of company structure
• Process ownership: Streamlined delivery process across various products leading to elimination of redundancies; automated release cycle to reduce launch time from 3 days to less than 4 hours
• User Behavior Analysis: Complete owner of user journey on VMock platform; derived insights from raw data for system personalization; led implementation of new features in product to improve customer experience

Nov 2016 – Apr 2019 · 2 yrs 5 mos

Apr 2015 – Nov 2016 · 1 yr 7 mos

Jul 2011 – Jun 2013 · 1 yr 11 mos · Dharuhera, Haryana

• Global source development: Youngest member of Global Sourcing Team. Interacted with various vendors and establishing robust processes to ensure quality supply during mass production
• Alternate source development: Developed alternate sources of components to reduce dependency on single supplier for various components. Identified and selected various new vendors to remove bottlenecks in supply chain
• Quality control: Established the quality controls in the process and ensuring quality levels in new processes
• Product validation: Ensured that all ‘Critical To Quality’ (CTQ) parameters are maintained within the prescribed limits. Established process controls for mass production.
• Process audit: Audited the mass production preparedness and robustness of the process. Worked for vendor development for a new mass production line and accessing the production preparedness.
• Project coordination: Coordinated with vendors on technical issues for product development. Ensuring that the project timelines are duly met.