Meenal Jain

Co-Founder

Bengaluru, Karnataka, India8 yrs 9 mos experience

Highly Stable

Key Highlights

Expert in managing cross-functional teams for product launches.
Proven track record in E-commerce and Healthcare industries.
Skilled in optimizing processes for better stakeholder alignment.

Stackforce AI infers this person is a Product Manager with expertise in E-commerce and Healthcare sectors.

Contact

Skills

Core Skills

Category ManagementProgram ManagementUser ResearchBusiness StrategyPeople Management

Other Skills

API IntegrationAssortment Mix PlanningAutomationCapacity PlanningCross-functional Team LeadershipCustomer Grievance ManagementDemand PlanningGo-to-Market StrategyLeadershipMarket Fit AnalysisNPS Process SetupP&L ManagementPricing StrategyProject PlanningResearch

About

Generalist at heart with a knack for turning ambiguity into action. I’ve led 0→1 journeys across E-commerce and Healthcare—two fast-moving, high-stakes industries—where speed, structure, and stakeholder alignment are everything. I specialize in crafting & streamlining complex processes, and rallying cross-functional teams around bold goals. Whether it’s launching a new product or scaling an existing one, I bring clarity, momentum, and a bias for outcomes.

Experience

Aldun

Central Operations & User Experience Manager

Mar 2023 – Present · 3 yrs · Bengaluru, Karnataka, India

Udaan.com

3 roles

Category Manager - Pickily (Q-commerce)

May 2022 – Dec 2022 · 7 mos · Bengaluru, Karnataka, India

Led dairy & bakery category worth 3Cr.+ annually managing both topline and bottom-line metrics
Led demand planning and risk management to optimize between inventory and service levels
Owned assortment mix planning and executed daily pricing of products
Conceptualized and executed various festive sale events to manage 5X operations capacity
Parallel Program Management-
Designed and executed ‘decision tree’ for enablement of chatbot (Automated user query resolution)
Conceptualized and supported development of app features for refund and order tracking page
Initiated and program managed 3rd party API Integrations (Mygate, Truecaller, Ameyo, Verloop)
Designed system checks on driver app to reduce false order cancellations (geofencing, call mandating)

Category ManagementDemand PlanningRisk ManagementAssortment Mix PlanningPricing StrategyProgram Management+2

Core Launch Team - WonderMart (B2C)

Mar 2022 – Oct 2022 · 7 mos · Bengaluru, Karnataka, India

Led GTM user research through user interviews, focus group discussions and competitive analysis
Identified business market fit across pricing, assortment mix, purchase channels & demographics
Supported catalog setup using cross functional systems and stakeholder management
Strategized daily pricing execution ensuring lowest prices amongst target competition
Aided leadership reporting to drive performance reviews and establish action plans
Setup NPS process & visibility to drive actionability with functional heads

User ResearchMarket Fit AnalysisStakeholder ManagementPricing StrategyNPS Process SetupBusiness Strategy

Program Manager - Udaan (B2B)

Mar 2017 – Feb 2022 · 4 yrs 11 mos · Bengaluru, Karnataka, India

Led research on offline marketplace return practices (market visits, competitive benchmarking, FGD)
Designed customer grievance rulebook catering to nuances of multiple categories
Conceptualized return and dispute product for users on app and console for internal team with tech
Restructured the entirety of CS resolutions for Food-FMCG with a focused pilot in multiple cities
Led implementation of automation of refund processing to improve user experience
Developed forecast models to estimate agent capacity planning for support center operations
Hired and managed a team of 60+ people for daily BAU support activities
Implemented system checks in driver apps to reduce wrong product pickups leading to burn on refunds
Collaborated on development of seller and buyer profiling to predict potential fraud/system abuse