Apr 2024 – Nov 2024 · 7 mos · Noida, Uttar Pradesh, India · On-site

Feb 2022 – Apr 2024 · 2 yrs 2 mos · Noida, Uttar Pradesh, India · On-site

• Vyap is B2B online marketplace for HoReCa. Growing your business becomes easy once you start buying or selling on the Vyap B2B online marketplace. For sellers, Vyap helps you reach new and verified customers. For buyers, Vyap helps you source quality products at the best prices from verified and pre-screened suppliers.
• Manage the day-to-day running and development of all third-party online channels
• Manage all relationships with partners and vendors
• Set achievable goals and strategies for growth expansion
• Create sales reports and feedback to the wider team on a weekly basis
• Define a clear and lean sales strategy for onboarding new partners
• Determine why certain products are trending up or down, clearly articulate observations, and propose strategies to troubleshoot problems
• Working closely with demand planning and warehousing teams in order to ensure smooth order fulfillment
• Develop a go-to-market strategy and facilitate successful, impactful product launches and international expansion.
• Coordinate with supply chain teams to ensure products are always in stock, premium quality, have updated packaging, and have all appropriate required certifications

Jan 2019 – Jan 2022 · 3 yrs · Delhi, India

• Developing the Channel partner for the Aintu's solutions in North India
• Acquisition and sustained engagement of consumers on the platform
• Coordinate with Team to create and execute business plans to meet data captured goals
• Educate sales team about product portfolio and complimentary services offered
• Communicate up-to-date information about new products and enhancements to Team
• Development of data analytics and insights generation capabilities processes and resources - for brand company clients and retail stores.

Oct 2016 – Dec 2018 · 2 yrs 2 mos · New Delhi Area, India · On-site

• Business development opportunities within customer firms, Channel Sales, ensures these opportunities are effectively covered and followed by the sales team.
• Provides tranining to Team about solutions and Progress.
• Collecting the High failure system, analyzing them and providing the board level solution in the workshop and service center.
• Responsible for developing customer relationships that promote retention and loyalty.
• Identify & resolve gaps in customer service (impacting customer TAT, Service Cost, Repair Quality).

Jan 2014 – Oct 2016 · 2 yrs 9 mos · New Delhi Area, India

• Providing technical support to the project team and wider regional teams.
• Identify & resolve gaps in customer service (impacting customer TAT, Service Cost, Repair Quality).
• To report quality failures with respect to the company's products to the quality control team for immediate corrective actions.
• Responsible for the completion of all documentation of Technical aspects & Training.
• Producing Test Plans and reports.
• Develop solutions and tools based on Technical requirements.
• Prepare contract documentation for procurement services and materials.
• Resolving service partner issues related to customer service, claim settlement etc.
• Provide Technical Training to Field Engineer on weekly basis.
• Interacting with high-end customers for selling / demonstrating premium products and services to them. Alternatively, I have experience in providing training of products and services to a product sales team

Jul 2011 – Dec 2013 · 2 yrs 5 mos · Noida Area, India

• Test Case and Test Scenario preparation.
• Responsible for executing test cases, documenting results and defects.
• Testing and fault finding finished systems in accordance with company procedures.
• Reporting to the Test Manager any issues or potential prioritization conflict.
• Test Execution on Tablet devices and emulators.
• Attending Daily and Weekly calls with onshore coordinator for project update.
• Preparing Test Closure Report Knowledge Transfer to peers.
• Rapidly response to equipment failures & implementing immediate repairs