Dec 2019 – Jul 2023 · 3 yrs 7 mos · Greater Cleveland

• Reporting to the CEO as an officer and member of the executive team, as chief clinical transformation officer, our teams were responsible for safety, quality, patient experience, continuous improvement, access, enterprise strategy and business development across the global Cleveland Clinic footprint.
• Very proud of our team of nearly 1400 caregivers colleagues, having had among the highest engagement scores across the enterprise, and achieving some tremendous successes including maintaining a high level of quality delivery during COVID, implementing enterprise leader training for high-reliability, executing on a global business support strategy to help businesses navigate COVID, successfully negotiating with our local partners and the Governors office to land the Cleveland Innovation District, and bringing the first on-prem IBM Quantum computer to the Cleveland Clinic campus.

Jul 2018 – Jul 2023 · 5 yrs · Louis Stokes Cleveland VA Medical Center

• Serving those who have served at the Louis Stokes Cleveland VA Medical Center was one of the greatest joys and honors of my medical career. The unselfish willingness of Americans who willing put their lives on the line for our country represents the bedrock of sacrifice that our democracy and freedom is based. Our veterans deserve the best we can give them. The VA health system is a top notch organization that provides superior care to our veterans. Honored to have been a small part of it.

May 2018 – Oct 2019 · 1 yr 5 mos

• In early 2018, I assumed the expanded role of Chief Transformation Officer to ensure that Press Ganey’s solutions align with current and future industry needs. In this capacity, I oversee the creation and delivery of individualized plans to help clients achieve transformational and sustainable improvement.

Jan 2015 – Apr 2018 · 3 yrs 3 mos

• With an incredible team of leaders and the backing of our organization, we designed and executed a strategy that differentiated a legacy patient experience consulting group of eight people to a team of just under 100 consultants who now deliver safety and high reliability, experience of care, clinical and operational performance improvement, and workforce solutions to our clients and partners.
• We were honored to be awarded Consulting Magazine's "Fastest Growing Consulting Firms - no. 9" in the nation two years in a row for 2017 and 2018, recognizing over 400% revenue growth. In 2018 Forbes Magazine named us one of the "Best Management Consulting Firms."

Sep 2013 – Dec 2014 · 1 yr 3 mos

Jul 2009 – Dec 2014 · 5 yrs 5 mos

Jan 2009 – Dec 2014 · 5 yrs 11 mos

Aug 2010 – Jan 2020 · 9 yrs 5 mos · Cleveland Ohio

• Founder and President

Jul 2005 – Dec 2008 · 3 yrs 5 mos · Greater Cleveland

• MetroHealth is an amazing mission driven safety-net healthcare organization dedicated to serving the healthcare needs of the citizens of Cuyahoga County in Ohio. I am very proud to have started my colorectal surgery career at this amazing organization.

Jul 1999 – Dec 2008 · 9 yrs 5 mos · Greater Cleveland

• Metro Lifeflight is one of the largest and most successful air-medical transport services in the United States. It was an incredible honor for me to be involved in this service transporting critical patients to different healthcare organizations and transporting patients directly from trauma scenes in the field to Level I trauma centers. Starting in 1999 when I took time off from my residency to pursue a research sabbatical, I flew extensively for 2 years. Our platform was two professional pilots, a highly skilled flight nurse, and a flight physician. An incredible learning experience teaching the value and importance of teamwork.

Jul 2004 – Jun 2005 · 11 mos · Greater Cleveland

• My Fellowship training after general surgery residency in the Department of Colorectal Surgery at Cleveland Clinic under the leadership of renowned surgeon Dr. Victor Fazio.

Jul 1997 – Jun 2004 · 6 yrs 11 mos · Greater Cleveland

• Completed my general surgery residency at University Hospitals of Cleveland, which included multiple rotations at MetroHealth Medical Center, the Cleveland Louis Stokes VA Medical Center, and the former Mount Sinai Medical Center (now closed) in Cleveland.