Sreehari Sanjeevi S. — Product Manager

• Total around 14 years of professional IT experience. Certified in ServiceNow System Admin with 5 + years of experience as ServiceNow Developer/Administrator in all phases of Software programming and ITSM process implementation that includes requirements gathering, analysis, design, development, and testing. • Experienced in Agile Scrum methodology and Waterfall model. • Collaborated with stakeholders to gather requirements and design custom ServiceNow solutions tailored to business needs. • Possessed a comprehensive understanding of diverse ITSM ServiceNow modules, namely Incident Management, Change Management, Problem Management and Knowledge Management • Hands on ServiceNow Client Scripts, UI Policies, Glide Ajax and Client Side API. • Hands on Server side scripting, Business Rules, UI Actions, Script Includes, Glide API, Data Policies, Scheduled Jobs, Back ground Scripts and Fix Scripts etc. • Integrations with LDAP/AD and other ServiceNow instances. • Actively Co-ordinated with Support team and handled multiple clients in analyzing the Production Issues and displayed Strong Debugging skills when troubleshooting issues. • Expertise in implementing Email notifications, like Inbound & Outbound actions. • Expertise in implementing Reports, Dashboards, and Interactive Filters • SSO configuration with Secure Identity clouds such as Okta, MS Azure and Ping Identity. • Hands on REST and SOAP and have aptly utilized Integration Hub in flow designer. • Experience in CMDB and Asset Management. • Expertise on debugging Customer PRIs on production, Log verification with multiple tools like Data dog and OpenSearch. • Ability to work in a geographically distributed team, take initiative and deliver effectively in a timely manner. Good interpersonal skills with the capability of handling multiple tasks and priorities.

Stackforce AI infers this person is a ServiceNow expert with a strong background in IT Service Management and Quality Assurance.

Location: Hyderabad, Telangana, India

Experience: 19 yrs 3 mos