Aug 2020 – Jan 2022 · 1 yr 5 mos · Gurugram, Haryana, India

• Supported in Project Management, Stakeholder Management & facilitate Change Management
• Managed requirement gathering sessions, solution designing, use cases, UAT & Roll Out
• Analyze business case & translate into Salesforce solutions to meet business requirements
• Re-engineering of existing Business Process with more automated systems
• Troubleshoot and facilitate issue resolution by suggesting techno-functional workarounds
• Implementation of BI tool – Qlik sense & Tableau CRM

Jan 2019 – Jan 2020 · 1 yr · Gurgaon, India

• Successfully implemented Salesforce with Sales, Service & Pardot
• Achieved 87% adoption of system within 30 days of going live using App Exchange product
• Responsible for user acceptance testing and user trainings
• Development of Reports and Dashboards to support the delivery of business key metrics
• Identify scope of automation in Sales & Marketing processes & manage change requests process

Jan 2015 – Jan 2019 · 4 yrs · Gurgaon, India

• Successfully upgraded the existing system to new age App based CRM which is accessed by more
• than 1000 users at a time using React Native framework
• Design & development of complete marketing automation tool in-house & integration with Slack
• Prepared detail design documents for product development & change requests covering solutions
• Understand client’s systems and suggest automation techniques based on business process
• Create & maintain high quality training material and assist with training roll out plans

Jan 2011 – Jan 2015 · 4 yrs · NOIDA

• Understanding process requirements & provide use cases for business & technical requirements
• Implementation of Zoho CRM & in-house CRM solution for client engagement team
• Testing of client’s website and other digital assets to ensure business requirements are met
• Single Point of Contact for client queries on product features & technical queries

Jan 2010 – Jan 2011 · 1 yr · Gurgaon, India

• Worked closely with technical team for scope and implementation of the project
• Respond to client’s queries on the product and new proposals based on requirements
• Formulate statement of work and prepared requirement document for US clients in healthcare domain

Apr 2009 – May 2009 · 1 mo

• Worked on one of the live projects of Q-equip Associates

Jan 2008 – Jan 2010 · 2 yrs

• Studied Marketing & Startegy

Jan 2006 – Jan 2008 · 2 yrs · Gurgaon, India

• Understanding of business requirements and converted them into technical specifications
• Successfully completed two web based projects in Java, JS & HTML on Lotus Notes platform
• Prepared design documentation, use cases & training documentation
• Technical documentation including functional & non-functional requirements
• Key projects involved gathering of requirements from clients based out of UK