Aug 2023 – Mar 2025 · 1 yr 7 mos · Bellevue, Washington, United States

• As a Senior Product Manager overseeing Funnel optimization, Aakash has led initiatives that significantly enhanced customer experience and revenue. He launched the Price Customization feature that allowed customers to adjust their premiums at purchase, providing more flexibility and control over their monthly premiums. His redesign of the quote flow focused on removing complexity of the workflow highlighting differences between Insurance and Wellness products, and improving premium plan mix, resulting increasing customer lifetime value. Furthermore, he introduced a Breed Specific Education feature that provided tailored health information for pets, positively impacting enrollment rates.

Mar 2021 – Aug 2023 · 2 yrs 5 mos

• As a Senior Product Manager in Supply Chain, Aakash successfully led initiatives that enhanced operational efficiency and reduced costs. He created a Trip Optimization feature that minimized driver wait times during order pickups and reduced miles per order, significantly increasing shipment capacity and improving overall logistics. Additionally, he conceptualized and implemented a Replay simulation engine that allowed users to modify fulfillment logic configurations, resulting in substantial annual savings. He also led a team focused on API Data Integrations to develop business dashboards, providing stakeholders with real-time visibility into key performance indicators and saving considerable man-hours. His efforts contributed to a more streamlined supply chain process and improved decision-making capabilities within the organization.

Jan 2019 – Jan 2021 · 2 yrs · Greater Boston Area

• As a Product Manager for the Platform team, Aakash demonstrated strong leadership and innovation skills. He led an engineering team in developing Org Designer, a workforce management tool that streamlined strategic planning processes across the company. Additionally, he implemented process improvements in product road mapping and stakeholder communication, introducing new discovery methodologies such as Design Sprints and Service Blueprints. His efforts focused on enhancing operational efficiency, improving cross-functional collaboration, and driving significant cost savings for the organization.

Jan 2015 – Jan 2017 · 2 yrs · Mumbai Area, India

• As a Product Manager for Hopscotch, Aakash significantly improved customer experience and operational efficiency. He transformed the merchandise returns process, reducing call volume and operational costs. He enhanced customer engagement through targeted email marketing, implemented a financial accounting dashboard for faster refund processing, and designed features to expedite credit returns. His optimization of the checkout flow on both web and mobile platforms led to a notable reduction in shopping cart abandonment. These initiatives resulted in improved customer satisfaction, increased operational efficiency, and substantial cost savings for the company.

Jan 2014 – Jan 2015 · 1 yr

• As an Associate Product Manager, Aakash identified critical customer needs through voice of customer research and developed Kronos labor engine, a product differentiating feature, which resulted in the acquisition of several new Fortune 500 clients.

Jan 2013 – Jan 2014 · 1 yr

• As a Software Engineer, Aakash built a comprehensive task dissemination dashboard for ERP cloud using AWS to segregate duties, which reduced communication time between managers and workers through data visualization by 23%