Vyom Dixit

DevOps Engineer

Bengaluru, Karnataka, India11 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in Identity and Access Management.
Strong background in customer success and relationship management.
Experience working with Fortune List customers globally.

Stackforce AI infers this person is a SaaS Identity and Security Engineer with a focus on customer success.

Contact

Skills

Core Skills

Identity And Access ManagementMicrosoft 365Customer ServiceCustomer Success ManagementCloud ServicesOffice 365Identity And Security

Other Skills

ADFSActive DirectoryAd syncAzure Active DirectoryAzure SentinelC++Cloud ComputingCloud Computing IaaSCloud ConsultingConditional Access PoliciesCustomer SupportCyberCyber DefenseCyber OperationsCyber Threat Hunting (CTH)

About

Experienced Identity and Security Engineer and Product Manager, with a demonstrated history of working in the information technology and services industry. - Customer profiling and understanding their needs to deliver better service - Develop trust in existing customer base and ensuring customer satisfaction - Own end to end customer relationship development from On-boarding to feedback collection - Advocate customer needs/issues cross-departmentally. - Working with Fortune List Customers Leading a huge customer base distributed across the Globe , developing seamless customer on-boarding, adoption, and expansion strategy while building out professional services, training, support, and customer success .

Experience

Microsoft

3 roles

Senior Security Engineer

Sep 2024 – Present · 1 yr 6 mos

Identity ACE Engineer II ( Product Management)

Promoted

Oct 2022 – Present · 3 yrs 5 mos

Support Escalation Engineer (Consultant)

Jan 2020 – Dec 2022 · 2 yrs 11 mos

Working With Fortune List Customers
Consulting, Advising and Supporting Customers on Microsoft365.
Part of the Modern Work Place Team, living for the Microsoft Mission to empower everyone.
Supporting on Microsoft Office 365 environment issues.
Primarily working on Identity and Access Management solutions.
Managing Office365 Identity and Azure AD.
Onboarding customers to Azure and Troubleshooting Azure Active Directory related issues.
Configuring Conditional Access Policies and Multi-Factor Authentication.
ADFS Certificates, Modern Auth, Basic Auth, OAuth2,MFA , SingleSingon, OpenID, SAML.
Understanding of Security and Compliance, Microsoft Graph, Reporting, PowerShell, MCAS.
Field Engagement Engineer for assigned customers.
Collaborating with ACE, PG, Sales and Stake Holders.
Mentoring and supporting SE’s and Team Members.

Microsoft 365Identity and Access ManagementAzure Active DirectoryConditional Access PoliciesMulti-Factor AuthenticationSecurity and Compliance+2

Softwareone

2 roles

Customer Success Manager

Promoted

Aug 2018 – Jan 2020 · 1 yr 5 mos

Conduct Onboarding sessions for newly assigned accounts to make them understand about the service and offerings.
Provide Escalation Management Services and act as point of contact for all escalation requests by qualifying, routing and escalating support issues from assigned accounts.
Conduct Monthly/Quarterly review meetings with assigned accounts .
Build and manage pre and post-sales relationships within assigned accounts.
Act as single point of contact for the customer to provide the recommendations and services to help in the customer’s adoption and journey from a cloud perspective.
Identify opportunities within accounts from a product solution and services perspective.
Act as a trusted adviser to my customers, ensuring they are successful in their cloud vision.
Building trust and ensuring Customer satisfaction for the Cloud Services and Support.

Customer Success ManagementCloud ServicesEscalation ManagementPre and Post-sales Relationships

Associate Consultant

Jan 2017 – Aug 2018 · 1 yr 7 mos

Consulting on Office 365
Migrations to Office365
Exchange Online
Identity and Security
Responsible for all components of Office 365 including one drive, Teams, yammer and SharePoint.

Office 365MigrationsIdentity and Security