Barry W.

CEO

United States21 yrs experience

Highly Stable

Key Highlights

Expert in enhancing customer support experiences.
Proven track record in team management and training.
Strong analytical skills driving service quality improvements.

Stackforce AI infers this person is a customer support management professional with a focus on technical solutions.

Contact

Skills

Core Skills

Customer ExperienceSupport ManagementTechnical Support

Other Skills

collaborationcustomer issue resolutionhardware supportmetrics analysissupport readinesstraining

About

For years, I've been dedicated to helping businesses and customers have a smoother technical support experience. From frontline engineer to team manager, at every stage, I focus on detail, value collaboration, and strive to enhance service quality through continuous improvement. Whether handling urgent issues or driving long-term improvements, I believe that stable systems and stable trust are equally important.

Experience

Netapp

4 roles

Senior Manager

Promoted

Jan 2013 – Jan 2024 · 11 yrs

Interface with internal engineering and product management teams
Participate in monthly business reviews with the engineering business unit
Continuously analyze gaps in support readiness and drive training and capability building to address them.
Leverage metrics to identify trends, understand, and develop strategies to enhance the overall customer experience.

customer experiencesupport readinesstrainingmetrics analysiscollaborationsupport management

Technical Support Manager

Jan 2010 – Jan 2013 · 3 yrs

Upgrade Engineer

Promoted

Jan 2007 – Jan 2010 · 3 yrs

Technical Support Engineer

Jan 2003 – Jan 2007 · 4 yrs

Prioritize and resolve customer issues
Provide technical support for NetApp FAS and V-Series hardware running DataOntap • Prioritize and resolve customer issues

technical supportcustomer issue resolutionhardware support