Aug 2022 – Jul 2023 · 11 mos · Greater Noida, Uttar Pradesh, India · Remote

• Plan, design, deploy and implement M365 Solutions for MSP Clients for Hanu.
• Managing complete M365 Environment for multiple clients for their day to day issues.
• Working on M365 Admin Center, Exchange, Intune, Teams, SharePoint, Security & Compliance Portals.
• Recover mailboxes, audit mailboxes and search for missing items in Office 365 environment using Message Trace, eDiscovery Search, Message Analyser & Remote Connectivity Analyser Tool, etc.
• Provide access to users on mailboxes, resources & distribution groups in Exchange hybrid environment through Exchange Admin Center.
• Implement backup options - Archiving, Retention Policies, Litigation Hold, In-place Hold, etc.
• Managing inbound and outbound mail flow through Exchange Online Protection.
• Creating, managing & changing DLP rules to prevent sensitive data to go outside the organisation.
• Mailbox migration from to Exchange Online from G Suite, Exchange On-premise and from client's webmail.
• Working on Endpoint Manager to package, deploy and push applications to end user devices.
• Deployment of OS image on client pc through Windows Autopilot.
• Perform monthly Office 365 Service health check, report issues & update reports

Apr 2021 – Aug 2022 · 1 yr 4 mos · Gurugram, Haryana, India · Remote

• Day to day administration and support of Microsoft Exchange Infrastructure
• Managing more than 4,00,000 user mailboxes & resolving ServiceNow tickets raised by enterprise customers across the globe
• Provide access to users on mailboxes, resources & distribution groups in Exchange hybrid environment through Exchange Admin Center
• Mailbox migration from Exchange 2010 & 2013 to Office 365
• Manage recipient mailboxes, Microsoft 365 groups, distribution lists, security groups & shared mailboxes
• Understanding the requirement of end users & consultants, and provide guidance in complex hybrid environments
• Recover mailboxes, audit mailboxes and search for missing items in Office 365 environment using Message Trace, eDiscovery Search, Message Analyser & Remote Connectivity Analyser Tool, etc.
• Implement backup options - Archiving, Retention Policies, Litigation Hold, In-place Hold, etc.
• Managing inbound and outbound mail flow through Exchange Online Protection
• Creating, managing & changing DLP rules to prevent sensitive data to go outside the organisation
• Configure and provide assistance for mail flow, email encryption, connectors, and outlook clients.
• Handling post migration issues like cross premises mailbox permission issues, sign in & authentication issues
• Perform monthly Office 365 Service health check, report issues & update reports
• Identify support boundaries, suggest end users to deal with appropriate teams when required
• Working knowledge of DirSync, Azure AD Sync and Azure AD Connect, Hybrid Configuration Wizard Tool
• Working knowledge of ADDS, ADFS, Azure AD & PowerShell commands

Dec 2020 – Apr 2021 · 4 mos · Noida, Uttar Pradesh, India · Hybrid

• Handling ticketing tools like Remedy & ServiceNow in conflicting priorities in a fast-paced manner
• Working on tools like Azure Active Directory, iSeries AS400, VDI etc.
• Performing Active Directory user account creation, deletion, modification & lockout issues
• Working on Office 365, Outlook, Skype, OneDrive, SharePoint & MS Teams
• Working on ADDS, DNS & DHCP

Apr 2019 – Present · 6 yrs 11 mos · Noida, Uttar Pradesh, India · Remote

Apr 2019 – Nov 2020 · 1 yr 7 mos · Noida, Uttar Pradesh, India · On-site

• Providing support to the internal users of DXC located in UK, Canada and Germany.
• Working on Active Directory, Exchange Admin Center & Azure Active Directory
• Managing Exchange Online users, manage recipients – create, modify & delete mailbox, shared mailbox.
• Handling ticketing tools like Remedy & ServiceNow in conflicting priorities in a fast-paced manner
• Working on Office 365, Outlook, Skype, OneDrive, SharePoint & MS Teams
• Managing user account permissions & providing access on shared resources

Nov 2018 – Apr 2019 · 5 mos · Noida, Uttar Pradesh, India · On-site

• Provide remote support to around 5000 users in different locations across the globe using remote control tools like Bomgar, LogMeIn, etc.
• Handling ticketing tools like Remedy in conflicting priorities in a fast-paced manner to resolve escalations from L1 Team and taking ownership & ensuring closure is achieved
• Troubleshooting Outlook issues like installation, configuration, PST file backup & repair, auto-discover, export and import, license related issues, litigation hold etc.
• Working on all Office Apps like MS Outlook, Skype, OneDrive, Excel, Word, SharePoint & MS Teams Issues
• Troubleshooting system related issues like VPN, network, application issues, IP Address, DNS issues
• Working on Windows Active Directory user account lockout issues, adding devices in DHCP Scope, etc
• Updating the group policies over the remote systems, trust relationship issues & system re-imaging
• Basic knowledge of Windows Servers, Active Directory, DHCP, DNS, WSUS, WDS & Windows PowerShell