Lileshwar Patil — CEO

I’m an Application Support Engineer with 3+ years of experience specializing in L1/L2 production support, ITIL/ITSM processes, and IT operations in Linux-based environments. My focus is on ensuring high availability of business-critical systems, driving SLA compliance, and delivering seamless client experiences. At Quista Technology, I’ve led incident and escalation management, resolved complex issues across applications and databases, and collaborated with cross-functional teams (Dev, DBA, Infra, Networking) to maintain service reliability. I’ve also worked on automation initiatives, reducing manual monitoring by 25% with scripting, and improving resolution times by 20% through optimized RCA and runbooks. Key strengths include: Incident, problem, and change management (ITIL v4) SLA monitoring, escalation handling & stakeholder communication ServiceNow, Jira Service Management, AppDynamics, Dynatrace, Nagios Batch job monitoring & automation (Control-M, Shell scripting, Python) Database troubleshooting (Oracle, SQL Server) Certified in Atlassian ITSM and Zendesk Customer Service, I am passionate about driving continual service improvement, streamlining support processes, and contributing to operational excellence. I am currently exploring opportunities in Service Delivery, Application/Production Support, and IT Service Management roles where I can leverage my expertise to strengthen client success and IT operations.

Stackforce AI infers this person is a proficient Application Support Engineer specializing in IT operations and service management.

Location: Pune, Maharashtra, India

Experience: 0 mo