Paras Singh

Operations Associate

Noida, Uttar Pradesh, India6 yrs 3 mos experience

Highly Stable

Key Highlights

ITIL 4 certified with strong NOC Operations experience
Proven track record in incident management and service delivery
Expert in ensuring uninterrupted service availability

Stackforce AI infers this person is a skilled IT Service Management professional with expertise in NOC Operations and incident resolution.

Contact

Skills

Core Skills

It Service ManagementMajor Incident Management

Other Skills

Alarm MonitoringBMC Remedy Ticketing SystemData AnalysisEDAITIL CertifiedITIL ProcessIncident ManagementKPIMySQLNetActNetcoolNumPyPandasPython (Programming Language)SPOC

About

ITIL 4 certified Results-driven and self-motivated professional with a strong track record of success in NOC Operations within the Business Cloud Services Delivery Unit. Over four years of experience coordinating, supporting, and managing customer networks, coupled with the ability to execute 24/7 reactive maintenance activities. Committed to ensuring uninterrupted service availability and delivering exceptional customer satisfaction.

Experience

Eurofins it delivery center

Senior Associate - IT

Mar 2024 – Present · 2 yrs · Noida, Uttar Pradesh, India · On-site

Alarm MonitoringIT Service ManagementSPOCBMC Remedy Ticketing SystemMajor Incident Management

Ericsson

2 roles

Service Monitoring Engineer

Promoted

Apr 2021 – Mar 2024 · 2 yrs 11 mos

> Demonstrated proficiency in implementing Event and Monitoring ITIL Management practices, ensuring seamless operational efficiency.
> Monitored service alarms/alerts, recorded state changes, and promptly raised and resolved incidents using troubleshooting techniques to minimize service disruptions.
> Identified high/critical incidents, initiated L2 troubleshooting escalation process, and assembled the required team, leading to immediate resolution of network-impacting incidents for valued customers.
> Served as the SPOC, crafted comprehensive reports showcasing network availability metrics, providing actionable insights for informed decision-making by senior management.
> Initiating and guiding the incident management process with a focus on minimizing downtime.
> Streamlined high-priority bridge calls, fostering seamless collaboration among cross-functional teams to promptly resolve incidents within SLA, ensuring minimal service impact.
> Spearheaded change initiatives, overseeing seamless implementation, and minimizing operational impact by carefully assessing, planning, and communicating changes across diverse teams.
> Thoroughly investigated and documented root causes or effective workarounds for all service-impacting incidents, ensuring comprehensive understanding and resolution
> Develop, maintain, or implement telecommunications disaster recovery or workarounds to ensure business continuity.