Rahil Mirza — Software Engineer

ServiceNow Developer | ITSM & ITOM Specialist ServiceNow professional with 4 years of experience implementing and supporting IT Service Management (ITSM) and IT Operations Management (ITOM) solutions in enterprise environments. Experienced in Incident, Problem, Change, Request, CMDB, Discovery, Service Mapping, and automation workflows aligned with ITIL best practices. Skilled in configuring, customizing, and optimizing the ServiceNow platform to improve service quality, reduce manual effort, and enhance user experience. Key strengths include designing and implementing integrations using REST/SOAP APIs, MID Servers, and event management tools to enable secure, reliable data exchange between ServiceNow and other enterprise systems. Hands‑on experience with Discovery schedules, identification and reconciliation rules, service maps, and CMDB data quality to provide accurate infrastructure and service visibility for operations teams. Proven track record of working with cross‑functional teams to gather requirements, translate them into technical solutions, and deliver end‑to‑end ServiceNow implementations using Agile methodologies. Known for strong problem‑solving, stakeholder communication, and the ability to analyze incidents and trends to drive workflow optimization and continuous improvement. Committed to ongoing learning on the ServiceNow platform, new releases, and ITSM/ITOM best practices to maximize platform value for the organization. Core skills: ServiceNow ITSM, ServiceNow ITOM, Discovery, Service Mapping, CMDB, Incident Management, Problem Management, Change Management, Request Management, Workflow Design, Catalog Configuration, REST/SOAP Integrations, MID Server, Automation, ITIL, Agile, Reporting & Dashboards. #ServiceNow #ITSM #ITOM #ServiceManagement #Automation #WorkflowOptimization #ITOperations #Integrations #Discovery #ServiceMapping #Leadership #ITProfessional

Stackforce AI infers this person is a ServiceNow expert specializing in ITSM and ITOM solutions for enterprise environments.

Location: Pune, Maharashtra, India

Experience: 3 yrs 10 mos