Aug 2023 – Dec 2024 · 1 yr 4 mos · Chennai, Tamil Nadu, India · On-site

• Spearheaded the automation of GST verification, resulting in a 10% increase in operational efficiency and reducing manual errors by 20%.
• Designed user-centered solutions for API integrations, addressing critical pain points in the logistics workflow and improving user satisfaction by 12%.
• Developed and presented a comprehensive product roadmap based on user research, reducing feature prioritization conflicts by 23%.
• Partnered with cross-functional teams to align product strategy with business objectives, helping to increase customer retention
• Led without authority to manage cross-departmental collaborations, fostering a collaborative culture that resulted in more efficient problem-solving.
• Conducted regular customer interviews and usability tests to inform product decisions and ensure alignment with market needs.

Jul 2022 – Aug 2023 · 1 yr 1 mo · Chennai, Tamil Nadu, India · On-site

• Conducted market research on target markets (industries, functions, and/or geographies) including customer challenges, end-user pain points and the typical enterprise landscape.
• Synthesized data to provide actionable insights to the leadership and the product team to influence strategy and growth
• Created User Stories and PRD for new products / modules / enhancements and executed the same from conception to launch
• Partnered with engineering and operations team to scope features that solve user problems
• Performed data analysis tasks to utilize customer, category and site data available to glean insights that were used to make better site decisions.

Feb 2019 – May 2020 · 1 yr 3 mos · Princeton, New Jersey, United States

• Responsible for full life cycle recruitment process to include sourcing and identifying proper candidates, phone screening, negotiating pay rates, scheduling client interviews and conducting follow-ups.
• Provided extensive recruitment support for Pharma clients which includes BMS, Pfizer, Allergan, and JNJ.
• Performed initial level screening, evaluating the candidates with various parameters like experience, technical skills, communication skills, pays rate, education and etc.,
• Identifying the qualified candidates through the Internal candidate database and Job portals such as monster, career builder, DICE and Indeed.
• Utilized Application Tracking Systems – Job Diva for the complete recruitment life cycle process and maintained proper spreadsheet records which tracks all closings, interview updates, placements and candidate’s database for all the assigned clients.
• Successfully worked with US Citizens, Green Card Holders and H4 EAD’s with W2 tax term and placed them in Non IT domains.