Nov 2022 – Jun 2025 · 2 yrs 7 mos · India

• Product managing payments at AirBnB with a focus on Payments Risk and Compliance- Sanctions, KYC, AML, PEP, Broad Identity Management whilst interfacing with Product Marketing and building solutions for Operations.
• ▪ Working at the Trifecta of Developer Experience, Customer Experience and Operations.
• ▪ Charter is to ensure AirBnB’s continued compliance to global regulations through improved identity management, partnerships, tooling and screening.
• ▪ Responsible for Go to market, customer research, creating 18-24 month backlogs and defining OKRs for each of the domain areas across geographies while working together with Regional compliance officers, Operations and Legal Representatives
• ▪ Key responsibilities include backlog management, feature prioritization, release management and stakeholder management
• ▪ Other responsibilities include creating GTM strategies and working with the Scrum Team to set goals, groom backlogs and attend scrum events

Jul 2022 – Nov 2022 · 4 mos · Remote

• Bringing best in class experiences to our customers across segments, brands and markets.

Sep 2021 – Aug 2022 · 11 mos · Remote

• Product Managing the "post-payments" world for our merchants and consumers globally on the PayPal Payments Platform. Focussed on meeting platform metrics (Latency, Availability, SLAs), improving auth rates for our merchants and improving customer refund and disputes flows.

Mar 2021 – Sep 2021 · 6 mos

• In addition to payments and transfers, I am building the next generation of conversational AI products for the bank of the future with the intent to:
• 1. Lower customer drop out rates
• 2. Increase customer containment within bots
• 3. Increase cSat
• 4. Improve NPS
• 5. Create a fully automated bot experience
• 6. Improve live agent utilisation rates

May 2019 – Mar 2021 · 1 yr 10 mos

• ▪ Product Management- Backlog Maintenance, Feature prioritization, Burn-Down and PnL, Stakeholder & Release Management, Feedback Loops and Funnels
• ▪ Conducting customer workshops- Focus Group Interviews, Product Design workshops, A/B testing, Pilot Launch Strategy, Customer Launch Strategy, Marketing Strategy and Conducting User Training
• ▪ Product Ownership- Goal Setting, Sprint Planning, Attending Scrum Events with teams, Reviewing Product increment during Sprint Reviews
• ▪ Technical/Non-Functional- API reviews, Third Party licenses, Legal & Compliance
• ▪ Tracking evidence based metrics (EBMT) such as on-product index, innovation index, NPS etc and ensuring the product is within defined measures for these and other metrics such as drop –out rates, app session times, App-store reviews, customer acquisition etc.
• ▪ Tasked with scaling a $30 mn portfolio to $100 mn in 18 months by scaling an Out of the Box solution from 2 markets to 19 markets.
• ▪ Currently working on scaling the product portfolio from 19 markets to 39 markets and from $100 mn to $500 mn.
• ▪ Working on product strategy to reduce operating costs by consolidating multiple technology stacks and acquired products.

May 2017 – May 2019 · 2 yrs · Pune Area, India

• Agile Product Owner for Mobile Financial Solutions at Amdocs
•  Product roadmap prioritization in liaison with Product Management
•  Story writing and Story Prioritization to drive maximum value for the product
•  Sprint Planning and ensuring that the teams work at optimal velocity
•  Publishing burndown and burnup reports, reporting on ROI and projecting ROI for the product features
•  Estimating features in line with Agile methodologies.
•  Managing Product Rollout for 5 Products across geographically distributed teams
•  Defining MVP for various products and prioritizing features based on delivery timelines, customer change requests, RnD budgets and strategic product management blueprint
•  Maintaining and Managing Product Backlog in rally for different product and delivery teams working across a range of products
•  Acting as a sole product owner for 5 products spanning across 7 teams working out of India, Australia and Mexico
•  Vendor Management and contractor management
•  Pushing Agile and DevOps Agenda through the broader audience

May 2014 – May 2017 · 3 yrs · Pune Area, India

• Project Related Responsibilities:
• 1. Requirement Gathering & analysis.
• 2. Stakeholder Management.
• 3. Project Estimation
• 4. Testing and Acceptance
• Non-Project Related Responsibilities:
• 1. Creating and Publishing domain consultancy collaterals- Whitepapers, POVs, reference documents, learning and development assets
• 2. RFI/RFP preparation and responses
• 3. Preparation and review of domain related frameworks and other sellable assets

May 2013 – May 2014 · 1 yr · Pune/Pimpri-Chinchwad Area

• Responsibilities as a Lead Business Analyst- NetX360/NetXClient Mobile Platform:
• 1. Requirement analysis.
• Primary and Secondary research for capturing Requirements.
• Requirement Feasibility Analysis.
• Requirement Documentation- BFSD, BRD, PR documentations.
• 2. Stakeholder Management.
• Identifying key project Stakeholders; both internal and external
• Getting Sign-offs from Project Stakeholders on Project Artifacts
• Managing Stakeholder Expectations
• 3. Project Estimation
• Getting Project Estimates from Dev and QA teams based on Requirements
• Updating Project Management tools with the estimates
• Following up with Dev and QA to ensure on-time delivery
• 4. Testing and Acceptance
• Helping QA team with designing test cases
• UAT/functional testing
• Fit-GAP analysis based on Business Process Documents (BPD)
• Responsibilities as a Program Manager- NetX360/NetXClient Mobile Platform:
• 1. Project Scheduling and tracking on PPM tools (HP PPM).
• Soliciting estimates from Dev and QA teams
• Tracking estimates, defects, Change Requests and Releases
• Updating project documentation to keep in line with Defined Processes
• 2. Baselining Key Project deliverables within timelines.
• Owning responsibility for timely delivery.
• Raising Red Flags when required
• Managing Stakeholder Expectations
• 3. Making project Plans.
• Identifying Project tasks
• Making MS Project/Open Project plans
• Getting Stakeholder sign off on these plans
• Implementation of Project Plans
• Day to day activities revolve around understanding the business requirements, translating them into technical requirements, communicating with technical and QA teams through documentation and ensuring that the requirements are translated into actual project artifacts within the stipulated time-frame.

Aug 2012 – May 2013 · 9 mos · Great Lakes Institute of Management- Chennai

• Writing Journals and articles for Business Standard as a Campus Reporter.
• Reporting the buzz around the campus.
• Photojournalism
• Blogging

Aug 2009 – Mar 2012 · 2 yrs 7 mos · Mysore and Chandigarh

• 1. Greenfield Product Development
• Part of a 15 member team for developing a mobile wallet product with the intention of adding 30% points to the growth of the product segment of the organization over a period of 2 years
• Analyzed use-cases & developed modules for specific use cases to be integrated into product
• Gathering requirements for batch processing frameworks and developed them
• Led a two member team dedicated to developing batch processing frameworks
• 2. Pre-Sales and Engagement Experience
• Part of a 8 member pre-sales team for a mobile wallet product and a financial inclusion product
• Part of the demo that converted the first client (A telco major) for the mobile wallet product.
• Part of a 20 member team constituted to identify clients for mobile wallet and financial inclusion products
• Identified possible clients, designed RFPs and RFIs for such clients, presented demos and tweaked mobile wallet product to the specific needs of the clients at run time
• 3. Migration/Product restructuring
• Part of migration team that stripped down defunct product to create Financial Inclusion System
• Identified core modules within the old product and worked on code-rework to adapt the old product into a new product. The exercise is estimated to have saved 45% of the costs that the team would have incurred in developing the product from scratch.