Karan S.

Business Analyst

Mumbai, Maharashtra, India8 yrs 7 mos experience
AI Enabled

Key Highlights

  • 8+ years bridging technology and business.
  • Expert in Chatbots and Voice Analytics.
  • Proven track record in user-centered solutions.
Stackforce AI infers this person is a dynamic professional in EdTech and Healthcare with expertise in AI-driven solutions.

Contact

Skills

Core Skills

Digital AdoptionBusiness Analytics

Other Skills

AI fundamentalsASP.NETAdobe XDAmazon ConnectAmazon LexBusiness Process ImprovementBusiness StrategyC#CCNAChatbot DesignChatbotsContent Management Systems (CMS)Conversation DesignCustomer Relationship Management (CRM)Data Management

About

Dynamic Agile Business Analyst, Product Owner, and Product Manager with 8+ years of experience bridging technology and business to deliver impactful, user-centered solutions. Having successfully transitioned from a technical background to thrive in techno-functional roles, I specialize in delivering end-to-end solutions across the complete SDLC. My domain expertise spans EdTech, E-commerce, US Healthcare, Voice Analytics, Salesforce and AI/ML, with a proven track record in building Chatbots, Voicebots, and cutting-edge applications powered by ChatGPT and OpenAI technologies. Passionate about leveraging innovation to create impactful and user-centric products.

Experience

Exponentia.ai

Business Analyst

Feb 2025Present · 1 yr 1 mo · Remote

Deloitte

Product Manager

Oct 2022Jan 2025 · 2 yrs 3 mos · India · Hybrid

Cognizant

Business Analyst

Apr 2021Sep 2022 · 1 yr 5 mos · Mumbai, Maharashtra, India · Remote

  • Team Manager IPA - Interaction Analytics: Driving digital adoption for businesses by implementing Cognizant Neuro suite of solutions comprising Chatbots, RPA tools, and Interaction Analytics.

Analyticsfox softwares pvt. ltd.

Business Analyst

Sep 2019Nov 2020 · 1 yr 2 mos · Mumbai Area, India

Packt

2 roles

Associate Category Manager

Promoted

Sep 2018Jun 2019 · 9 mos

Content and Stakeholder Acquisition: Programming Team

Oct 2016Sep 2018 · 1 yr 11 mos

Education

Vivekanand Education Society's Institute Of Technology

Bachelor of Engineering (B.E.) — ELECTRONICS

Jan 2015Present

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