Sivakrupa J — Co-Founder
- 14+ years of experience working in multiple roles like Customer Success & Customer Service, Service Operations & Technical Product Support, Product Management, Project Management and Consulting - SME in Digital Music Industry managing the Service Operations Team for multiple Digital Supply Chain platforms and working closely with the Design, Development and Testing teams to provide seamless support to the clients which include DDEX supported online platforms such as Deezer, Spotify as well as iTunes etc. - Incident & Request Management, Metadata Management, Content Distribution are key focus areas - Core Industry knowledge in Digital Transformation, Publishing, Digital Media and Digital Supply Chain
Stackforce AI infers this person is a Digital Media and Supply Chain Management expert with extensive experience in Customer Success.
Location: Bengaluru, Karnataka, India
Experience: 16 yrs
Skills
- Customer Success
- Project Management
- Customer Satisfaction
- Customer Service Management
- Product Management
- Digital Supply Chain
- Software Engineering
- Test Automation
Career Highlights
- 14+ years in Customer Success and Product Management
- SME in Digital Music Industry and Digital Supply Chain
- Expertise in managing service operations for major platforms
Work Experience
OntoBorn Technologies LLC
Customer Success Manager (2 yrs 4 mos)
Divo
Product Manager & Techno-Functional Consultant (3 yrs 2 mos)
OntoBorn Technologies LLC
Technical Product Support & Service Delivery Manager (1 yr 9 mos)
Co-Founder (10 yrs 2 mos)
Accenture
Test Engineering Team Lead (3 yrs 4 mos)
Senior Software Engineer (2 yrs 3 mos)
Software Engineer (2 yrs)
Associate Software Engineer (1 yr 1 mo)
Education
Master of Science (M.Sc.) at College of Engineering, Guindy
Master of Business Administration (MBA) at The ICFAI University, Tripura
