Oct 2017 – Jul 2019 · 1 yr 9 mos

• Key Responsibilities: prioritisation, product specifications, analytics & growth
• Successfully delivered APIs for following projects to support Taiwan, US & Global E-Commerce Business (Japan to Other Countries)
• o Merchant Dashboard providing Data allowing merchants & business to understand their performance based on defined KPIs which are used to converting merchants to be more valuable for Rakuten
• o Variant Details to provide more structured & specify information based on different combinations of
• information used for defining variants for an Item
• o Merchant Badges allowing business to out stand best performing sellers & increase their awareness of
• quality service among buyers
• o Cancel/Return Details allowing buyers for risk free purchases, post-purchase support & allowing sellers to easily manage Cancel/Return related inquiries or request from buyers
• o Pickup Service allowing buyers to purchase and pickup bought items easily from physical shops
• Managing in-house & vendor with total of 10 people (6 in Japan, 4 in China)

May 2016 – Sep 2017 · 1 yr 4 mos

• Key responsibilities include market research, product discovery, strategy & planning, prioritisation, product design & specs, analytics & growth
• Managing end-to-end agile based product development of Mobile App
• Established & Leading Development & QA Team consist of 6 people (2 in Japan, 4 in India)

Feb 2016 – Jun 2016 · 4 mos

• Key responsibilities include product discovery, prioritisation, product design & specs
• Own end-to-end development of Business Support System supporting Merchant & Buyer Account Management, Campaign Management, Point Management & Rewards, Shipping & Payment Management, etc.
• Guided & Led team of 2 Product Managers (1 in Japan, 1 in Taiwan) & Led 2 Development Teams consist of 15 people

Sep 2015 – Aug 2016 · 11 mos

• Key responsibilities include market research, product discovery, prioritisation, product design & specs, analytics & growth
• Managed end-to-end agile based product development of Marketing & Analytics Tools including Campaign, Rakuten E-Magazines, Analytics & Reporting
• Leading 1 Development Team consist of 10 people

Feb 2015 – Sep 2015 · 7 mos

• Key responsibilities include prioritisation, product design & specs, end-to-end development based on front end Merchant Operation System’s requirement
• Led & successfully accomplished front end requirements on Merchant, Item, Shop Category, Shop Design, Shipping, Order APIs, etc.
• Mentored new Product Manager

Jan 2014 – Apr 2016 · 2 yrs 3 mos

• Key responsibilities include product design & specs, end-to-end development based on Merchant Operation System’s roadmap
• Led & successfully accomplished implementation of following big functionalities on Merchant Operation System
• International Shipping Feature allowing merchants to sell oversea and buyers from oversea to buy & ship it to their country
• Cross Border Features allowing merchants to sell products with automatic currency conversion & - translation from one marketplace to another marketplace
• Asynchronous Product, Order, Sales Data Download Feature for system stability & better user experience File Storage allowing merchants to store Images, Design Shop Pages, etc.
• Variant Attributes allowing merchants to register 5 different attributes giving more wide range of variant to merchant
• Inquiry Management allowing merchants to handle inquiries from buyers based on product, order & general inquiries
• Error Tracking using Site Catalyst in order to better understand merchant’s operational problems and solve them

Oct 2011 – Dec 2013 · 2 yrs 2 mos

• Designed, Developed, Tested, Delivered following projects on Merchant Operation System
• Merchants can create Shop Information in English for Rakuten Global Market
• Merchants can register medicine products and sell on Rakuten Domestic E-Commerce
• Merchant can participate and sell their products in Super Sale Event on Rakuten Domestic E- Commerce
• Operational Task for day-to-day business supports & Monthly Maintenance Tasks

May 2010 – Jul 2010 · 2 mos · Bengaluru Area, India

• Analyzed the Code Quality Monitoring Method (CQMM) Tool; conceptualised a more user friendly prototype for existing product
• Developed a GUI for customizing configuration settings for specific project requirements and automatically generating and updating XML files for their reviews