Dec 2021 – Apr 2023 · 1 yr 4 mos · India

• ▪ Led a team (comprising of devs, QAs & designers) to develop a data visualisation dashboard that enables enterprise clients to keep track of their learners and their available licenses. This feature helped improve Customer Success teams’ efficiency by 20%, reducing time spent on creating individual client reports.
• ▪ Achieved 100% adoption by clients within a month of dashboard release
• ▪ Owned and helped co-ordinate with data analyst team to build B2B business dashboards on Tableau. This involved requirement gathering & level setting between sales, business, marketing, customer success stakeholders and getting key identifiers built in the system to capture relevant data.
• ▪ Led a team (comprising of devs & QAs) to develop a feature that enables enterprise clients to create custom learning paths by uploading and combining their content with Simplilearn’s content. Est. to bring $400,000 annually.
• ▪ Conducted workshops with enterprise clients along with UX designers to capture client pain points.
• ▪ Analysed and presented process improvements for enterprise sales & post sales workflow by removing manual processes- projected to free Solutioning team’s time by 5% and CSM’s time by 3%.
• ▪ Deep Deep-dived into available data for certain product lines and presented possible strategies for these product lines to Management & CXOs.

Jun 2021 – Dec 2021 · 6 mos · Singapore - Remote

• ▪ Worked towards creating an internal billing module to automate billing/ invoices processes and track revenue forecasts - projected to free up about 10% of the Customer Success team’s time
• ▪ Assisted on developing Ematic’s flagship audience targeting product to a viable online pay and use
• state. This includes devising onboarding flow, objectives, analytics module, support documents &
• videos, post-paid SAAS billing model etc. while minimising user churn.
• ▪ Involved with Product Marketing efforts: creating blogs for Hi-iQ, copy for website & software to drive inbound customers
• ▪ Worked with a multi-ethnic and multi-cultural team- Now I know how to say ‘hi’ in 7 language

Jan 2019 – Sep 2020 · 1 yr 8 mos · Abu Dhabi Emirate, United Arab Emirates

• ▪ Applied Lean Manufacturing principles in production process and decreased Average Resource Idling Time by 10%
• ▪ Deep-dived into weekly action plan with internal stakeholders and proposed a new action plan strategy - projecting an increase of Average Daily Production by 25%
• ▪ Organised and coordinated the efforts of over 200 employees to increase Average Daily Production by 20%, achieving highest production output per resource
• ▪ Designed custom process solutions to increase client inspection pass percentage by 50%

Mar 2016 – Apr 2018 · 2 yrs 1 mo · Dubai, Dubai, United Arab Emirates

• ▪ Introduced a new process of digitized inventory system to address site pain points. And within a month, improved Same Day Delivery by 50% to sites within 100 km
• ▪ Liaised with internal stakeholders to prioritize projects according to business value and cost
• ▪ Conducted routine quality checks with the client to ensure the highest standards of customer experience and satisfaction