Mar 2018 – Feb 2024 · 5 yrs 11 mos · Pune, Maharashtra, India

• Driving Customer Conversion, Retention, KYC, omni-channel experience globally for more than 50 markets
• In order to solve customer pain-points and stay competitive, rebuilt and revamped the digital web
• and app CX completely on latest technology stack without letting key KPIs to drop and
• eventually giving 1% better overall conversion in 3 months of launch
• Leading a team of 10+ PM's to grow western union digital business 2X on yearly basis.
• Improved Signup/Login experience to improve new user registration and login rates by x%
• implemented new KYC methods with a goal to increase verification rate for new customers
• launched multiple features that helped increase the customer engagement and LTV

Apr 2016 – Mar 2018 · 1 yr 11 mos · Gurgaon, Haryana, India

• owned end to end execution and delivery of the roadmap for foodpanda consumer android and iOS app covering - acquisition, conversion, payment/checkout and post order tracking journeys.
• worked with business/operations and senior leadership to define the roadmap and prioritize for execution
• built analytics dashboard for partner restaurants where they can measure performance of their business from scratch
• built order delivery management system to open avenue for 3rd party vendors to use our delivery service on pay as you go basis.
• Worked in the capacity of IC and also lead a team of 2 other PMs

Nov 2015 – Apr 2016 · 5 mos · Gurgaon, India

• worked with the payment gateway (PayUBiz) team of PayU
• worked in the capacity of a product evangelist/marketer to devise the GTM for new product launches
• worked across business/product/engineering to role out new products in the market

Dec 2014 – Nov 2015 · 11 mos · Noida Area, India

• I am currently performing at R Systems International Pvt. Ltd, an ISO 9001:2008, ISO 27001:2005, SEI-CMMi Level 5 & PCMM Level 5 company. I am:
• Heading Payments Practice - Product Management, at R Systems Inc.
• Working closely with the CEO&CTO of the company and responsible for management and development of mobile payment products for Clients of R Systems.
• Owning B2C mobile products of two of the largest prepaid card providers of the US.
• Developing Proof of Concept to showcase to R Systems' Clients.
• Conceptualizing KPI’s for a Fraud analytics solution with analytics head of R System for a potential client.
• Doing product consultancy in terms of coming up with new product features, build POC and do client presentation.

Aug 2009 – Dec 2014 · 5 yrs 4 mos · Noida Area, India

• Worked on multiple products of TSYS such as:
• o Card Issuing System
• o Merchant Acquiring System
• o Payment Gateway
• o Fraud Management System
• o Dispute Management
• o Authorization and Switching System
• Worked closely with the MD and Directors of TSYS International.
• Built PRDs and was responsible for end to end delivery and release of the product.
• Delivered product demos/presentations to new/existing clients of TSYS.
• Conducted gap analysis and prepared reports to assess the customizations clients may need.

Jul 2006 – Aug 2009 · 3 yrs 1 mo · Noida Area, India

• Worked in product development team for a Life Insurance product.
• Was responsible for creating Technical Specifications.
• Was responsible for doing coding and end to end feature development